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Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

With a strong resurgence in traffic volumes and shifting customer demands, rail is becoming the favoured choice as cities across the globe seek the most economical and fuel-efficient modes of travel. Western Europe is the largest market, and Germany is expected to require a vast number of regional and commuter transport vehicles in the next 10 ye...

Pressure to reduce costs, improve revenues, and become more competitive has prompted investor-owned utilities to utilize outsourcing transmission and distribution (T&D) services. Recent winter storms, which hit the states between 2012 and 2013, prompted utilities to invest rugged T&D infrastructure. Furthermore, the addition of renewable power on t...

The Middle East is entering a new phase of industrial development in which water security, energy efficiency, and sustainability have become critical determinants of manufacturing competitiveness. Increasing industrial water demand, energy-intensive production processes, climate-related resource constraints, and evolving national sustainability age...

We are witnessing a shift in products and services being provided to business travelers and the way in which companies set up their administration of these activities. New mobility business models, such as carsharing, ridesharing, and ridehailing/taxi services for personal use, are also developing into dedicated corporate mobility services and bein...

The infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) market is experiencing rapid growth in Latin America. As in the rest of the world, cloud infrastructure and platforms form the foundation for digital economies. Over the past decade, they have driven technological modernization, from the migration of applications and data to th...

As the healthcare industry shifts from a fee-for-service to a fee-for-value model, value-based reimbursement is becoming the standard for accountable care organizations (ACOs), independent physician practices, and non-ACO entities. This transition underscores the essential role of clinical documentation integrity (CDI) specialists, medical coders, ...

AI generative design technology is emerging as a transformative tool across various industries, including the automotive sector. The technology tool presents tremendous potential for innovation in automotive design by enabling OEMs to explore multiple design iterations swiftly and cost-effectively to produce more fuel-efficient, lightweight vehicle...

This study examines the growth opportunities for partner ecosystem management (PEM) and digital business solutions. It includes detailed company profiles of Beyond by BearingPoint, Netcracker, and Subex, the leading providers of PEM and digital business solutions. Discussion of important industry trends is included both within the profiles and else...