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Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

This research service focuses on the global market for oleochemicals. Oleochemicals have wide-ranging applications due to the diverse properties that exhibit the needed performance, making them highly adaptable in various industries such as personal care and cosmetics, soaps and detergents, lubricants, rubber and plastics, mining and oilfields, and...

Seasonal water shortages, increased water demand, and water scarcity caused by population and economic growth have challenged water sustainability and the water quality supplied to the public. Conventionally, water is supplied by water utilities in charge of provisioning clean water and sanitation. Over the years, the value of water has grown beyon...

Amid rising global trade tensions and sluggish global economic outlook for 2020, the global healthcare market is expected to cross the $2 trillion mark in 2020. Healthcare will be among the top two priorities for voters in the 2020 presidential election in the US. In the European region, looming BREXIT indecision is likely to have a strong impact o...

This Frost Radar reveals the positions of the key companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and marke...

A wide array of video conferencing devices are available today to satisfy the needs of users in meeting spaces of all types small spaces, huddle rooms, and medium- to large-sized meeting rooms. These devices ensure optimized audio, video, and content sharing for both in-room and remote participants. As the global meeting room devices industry ...

This Frost Radar reveals the positioning of key companies in the Latin American customer experience management industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctio...

The commercial vehicle industry is undergoing a major transformation, fueled by rapid technological advancements and rising demand for efficiency, safety, and sustainability. A standout innovation in this shift is prognostics, which is the ability to predict vehicle health and performance based on real-time data. This study takes a deep dive into p...