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26 Mar 2021  |  Global  |  Market Research

Maintaining Brand Loyalty as Digital Channels Thrive Amidst the COVID-19 Pandemic

CX-driven Innovative Solutions Create New Growth Opportunities

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Connecting with customers has become challenging with the vast number of purchasing options at their fingertips. Digital experiences such as shopping online, searching web portals for deals, checking out customer review sites, and using mobile loyalty apps are just a few digital experiences that are commonly used and enjoyed today. They can help bu...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

Demand for digital risk protection (DRP) solutions has skyrocketed with the rise in cyberattacks targeting an organization’s brand equity, customers, and employees. The COVID-19 pandemic accelerated the shift to remote work environments, causing many organizations to rush digital transformation initiatives, such as cloud migration, leading to incre...

The research report analyzes the market opportunities for additive manufacturing (AM), also known as 3D printing, in the semiconductor industry. The study discusses technological development, including semiconductor 3D printing innovations. It elaborates on the market trends and drivers and charts the expected evolution of this technology in the se...

The fifth generation of wireless technology (5G) has arrived and is being rolled out globally. 5G is possible because of the contributions of previous generations of wireless communications and a number of disruptive technologies, each of which must be understood at least at a high level to paint a full picture of the industry. This report centers ...

The economic growth in the Asia-Pacific region experienced a slowdown due to increasing global trade tensions in the second quarter of 2019. Key economies in the region such as China, India, and Thailand have experienced slower than anticipated growth rates, in line with global economic slowdown. In H2 2019, inflationary pressure in the region rema...

As digitalization enables the rapid embrace of digital devices, there has also been a parallel increase in illicit and criminal activities committed through these new devices and systems. Law enforcement agencies must adapt their operations to include the ability to access and analyze these devices while integrating new tools to keep pace with crim...

Edge computing pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure efficient networks, operations, and service delivery, and an improved user experience. By bringing computing closer to the data source, edge computing ...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to AI Voice Solutions, Augmented Reality, Artificial Intelligence, Fintech Platform, Generative AI, Edge AI, Blockchain. These technologies empower users to employ various input methods, enhancing accessibility and convenience. ...