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Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

The inauguration of a new U.S. president in January 2025 not only changed the administration but also initiated a complete shift in managing the U.S. economy. A key focus is the rapid implementation of tariffs affecting the U.S. and its trading partners. Tariffs act as a tax on businesses importing goods, since companies cannot retrieve their produ...

The race to provide 5G in some areas of the world has driven growth rates for 5G network infrastructure to rise above historical averages. However, 2024 saw slowing growth as 5G coverage in these countries and regions became more ubiquitous. This does not mean investment in 5G networks is done; there is still much work to be done in all areas of 5G...

The modern workplace is undergoing a rapid transformation, moving beyond traditional metrics of occupancy to focus on effectiveness and experience. Organizations have realized that simply filling seats does not drive outcomes; instead, the workplace is now seen as a performance enabler, where experience is the new currency.Central to this evolution...

The conventional drug discovery and diagnostics technologies are unable to cope up with the current disease management practices. To this end, researchers have explored possibilities beyond life sciences. Specifically, they have figured out that the use of engineering principles to biological systems can revolutionize the drug discovery and diagnos...

Virtual healthcare assistants are playing an instrumental role in improving healthcare delivery. They help patients take charge of their health through personalized reminders, symptom tracking, and health monitoring, and offer instant access to care by immediately answering queries and reducing appointment wait times. They support healthcare profes...

Cybersecurity has always posed a significant threat to regular business operations. While multiple threats have always existed, over the last couple of years, geopolitical chaos has led to a marked increase in cyber threats. As part of digital transformation (DT) and business continuity efforts, enterprises allow employees and consumers remote acce...

Neural networks is an advanced computational technology that is designed and built to work much like neurons in the human brain. This technology uses various optimization algorithms that recognizes hidden patterns of raw data to correlate, classify, and give desired output through continuously learning and improving approach. Neural networks improv...

The PPE market for women stood at $799.7 million in 2020. Growth is driven by an increase in women employees across industrial sectors, an increase in awareness, stringent regulatory compliance, and realization of increased hazards at the workplace due to ill-fitting PPE. The growth in demand for women-specific PPE is also because women have a dif...