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The customer experience (CX) automation market has reached an inflection point. Legacy interactive voice response systems and rule-based chatbots, designed to route and deflect rather than understand and resolve, are being displaced by a new generation of intelligent virtual agents (IVAs) capable of comprehending intent, maintaining context across ...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

The cosmetic and aesthetic procedures market is undergoing a significant transformation, driven by a shift away from invasive surgical interventions toward minimally invasive and non-invasive treatments. Traditional cosmetic surgeries are often associated with higher procedural risks, longer recovery times, and increased costs, whereas emerging tec...

The recyclable and biodegradable plastics sector is entering into a new phase focused on application-specific circularity, system-fit design, and credible end-of-life solutions. Recyclable platforms such as polyethylene terephthalate (PET), polyethylene (PE), and polypropylene (PP) are growing rapidly due to improved collection systems and increase...

Wireless network test equipment is used to evaluate wireless signals based on a variety of criteria, including network availability, connectivity, and utilization. The market includes equipment and solutions used to test and validate the integrity of cellular wireless networks. AI is becoming central to how modern wireless networks are built, opera...

This edition of the Advanced Coating & Surface Technology Opportunity Engine profiles significant advances in advanced coatings and surface treatments for various industrial applications. The featured innovations include Automated High-speed Coating and UV-cure Solutions, Water-based Functional Aluminum Coating for Battery Components, Self-cleaning...

Digital payments technology adoption in Asia-Pacific remains in a nascent stage, and unlike digital payment methods used by consumers in which streamlined checkout processes accept instant payment using credit cards, the bulk of B2B payments is still tied to paper checks and manual processes. The future of digital payments is driven by applicatio...

The emergence of Industrial Internet of Things (IIoT) technologies has accelerated the process of digital transformation across various end-use industries. There is a growing need to monitor, measure, analyze, and manage the failure of assets as a part of digital transformation initiatives. Asset-intensive industries have been grappling with consta...

24 Dec 2020  |  Asia Pacific  |  Market Research

OEM Standardisation and Strategic Partnerships Driving the ANZ Connected Trucks Telematics Market

Focussed Collaborations with Definite Growth Strategies to Stabilise the Telematics Business in the Region

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The Australia and New Zealand (ANZ) connected trucks telematics market is moving ahead with a steady growth rate despite the impact from the Coronavirus (COVID-19) pandemic. The market is dominated by prominent telematics industry leaders, and also OEMs who are vying for an equal market share. Telematics technology is expected to grow eventually as...