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As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

10 Nov 2017  |  Asia Pacific  |  Market Research

Southeast Asian Aerosol Spray Paints Market for the Two Wheeler Aftermarket, Forecast to 2020

Focus on Two-Wheelers in the Malaysian, Indonesian, Thai, and Vietnamese Aftermarkets

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The aerosol spray paint market is expected to grow for all of the four selected Southeast Asian countries, with Indonesia leading the group in terms of volume and value. Growth in the aerosol spray paint market is closely associated with the population of two wheelers and the number of repainting jobs. On an average, a two wheeler gets repainted ev...

Growing resistance to synthetic herbicides and demand for organic food products have been major factors driving the need for bioherbicides. Significant growth in organic food market is influencing the growth of organic agriculture practices across the world, creating necessity for effective weed management solutions. In this study, the global gro...

This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advancements in high-tech materials for various enhanced industrial applications. The featured innovations include Recycled Carbon Fiber Tapes for High Performance Needs, Durable Halogen-Free Insulation with Polyimide Aerogel, Shape Memory Polymer-Integrated ...

The cloud application market has entered a defining moment—one shaped by rapid technological breakthroughs, geopolitical uncertainty, and rising enterprise expectations. What was once a steady shift toward SaaS and digital workflows has now transformed into a far more complex landscape, where autonomy, sovereignty, resilience, and intelligence are ...

The regulatory technology market in life sciences has, over the last five years, quietly transformed from a back-office category dominated by document repositories and submission publishing tools to one of the most consequential software segments serving the pharmaceutical, biotech, and medical device industries. What started in the late 1990s as a...

This report looks at global trends set to make an impact in 2020. Every year Frost & Sullivan's Visionary Innovation Team of futurists, consultants, and analysts scans the short-term horizon and looks across industries to identify areas of disruption in the new year. Along with the top trends, the study also analyzes key growth opportunities with t...