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This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in AI Security, Agentless Threat Detection, Cloud Security, Identity & Access Management, AI-Enabled Data Security, Attack Surface Management, Threat Detection and Response, Attack Path-Based Identity Security and Browser Security.Cyb...

Cloud communications empower customer organizations to accelerate their digital transformation efforts. IT decision makers (ITDMs) rank boosting team collaboration, improving the customer experience, and enhancing resiliency and business continuity as the top three UCC technology investment drivers. Mature applications in the business communication...

The global meetings and team collaboration services market offers significant growth opportunities for enterprise communications and collaboration providers. In 2018, stand-alone audio meeting revenues continued to be negatively impacted by the growing popularity of cloud web/video meetings and team collaboration services. Revenue from stand-alone...

Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...

For resource-constrained IT organizations, a key benefit of the cloud is offloading IT maintenance responsibilities. But the public cloud addresses only part of a business’s IT burden. While storage and applications can be whisked off to the cloud provider’s data center, many IT functions and related infrastructure—such as networking, voice, and co...

The convergence of networking and security has become a business necessity. Organizations rapidly adopt cloud-first strategies, hybrid work models, and multicloud environments, making traditional perimeter-based security architectures obsolete. Secure access service edge (SASE) integrates networking and security into a unified, cloud-delivered fram...

ASEAN was the third-largest revenue contributor to the AMD market in Asia-Pacific. Despite a strong growth rate of 30.6% in 2017, the market recorded a slower YoY growth of 15.4% in 2018. As one of the fastest-growing digital economies in Asia-Pacific, ASEAN is now a hot spot for targeted cyber espionage, state-sponsored cyberattacks, ransomware or...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

The unified communications as a service (UCaaS) market in the Asia-Pacific (APAC) region is entering a pivotal phase as enterprises accelerate migration from legacy telephony to cloud calling. The region’s regulatory diversity, uneven digital maturity, and deeply entrenched telco ecosystems require UCaaS platform vendors to adopt multitrack strateg...