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22 Jul 2019  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2024

Traditional Core Application Segments Decline. Focus on Advanced Applications for Growth

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $636.6 million in 2017 to $701.0 million by 2024, at a Compound Annual Growth Rate (CAGR) of 1.4%. The research service covers the contact center application markets in 14 APAC countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Ze...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

The South Korean MSS market witnessed a growth of 7.8% in 2017. Though cloud MSS has been available since 2016, large enterprises adopted it at a higher rate in 2017. End-user verticals, such as manufacturing, government, service providers and others, such as retail, gaming, and broadcasting led the adoption of MSS in 2017. The South Korean MSS m...

China is entering a decade of macroeconomic transformation, with growth expected to moderate from an average of 5.7% between 2015 and 2025 to 3.7% between 2025 and 2035. This slowdown is being driven by structural factors like population aging, property sector correction, and shifting global trade dynamics. In this scenario, China is accelerating i...

This research service presents the 2020 vision for the automotive aftermarket in Australia. This market is expected to exhibit a steady CAGR during 2012–2020 driven by increased demand for accessories. The market is expected to become consolidated in the future as scale becomes a key factor for profitability. This research service is a compilation ...

The electric vehicle charging infrastructure in South Korea is expected to grow considerably, encouraged by government funding and incentives but high costs of installation and new technology weaken the value proposition. Moreover, the business models of hardware manufacturers and service providers have not yet been defined, as the EV market is in ...

The Southeast Asia transformers market is in the growth stage with several transmission and distribution (T&D) grid projects underway in various stages of development. Governmental T&D investment plans, industrial projects, urbanization trends, rural electrification, and renewable energy projects drive this market. Still, the demand for oil type tr...

This research service covers the state of the Russian aluminium products market, examining drivers and restraints for growth, pricing, distribution, technology, legislation, demand, and geographical trends. In addition, an in-depth analysis of the competitive situation, including producers' market shares, is discussed, as well as detailed profiles ...

The Internet of Things (IoT) market is expected to be one of the fastest-growing segments in the technology industry in Asia-Pacific. Total Asia-Pacific IoT spending is forecast to be $9.96 billion in 2014, at a CAGR of 34.1%, reaching $57.96 billion by 2020. More than 80 billion devices are expected to be connected to the Internet by 2020. This re...