Search results for: 'agents'

This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

20 Sep 2019  |  North America  |  Market Research

Global Endpoint Security Market, Forecast to 2023

Increasing Threats Drive Growth, Vendors Answer with Innovations and Integration

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“Global Endpoint Security Market, Forecast to 2023” is a Frost & Sullivan report which analyzes the global market for endpoint security.Endpoint Security is a security software platform that includes host-based software products that secure computing devices and Internet of Things (IoT) from malware, targeted cyber attacks, unwanted applications,...