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The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

Online food delivery is rapidly developing and start-ups in this space are experiencing tremendous growth. Online food delivery service is growing all over the world because of the convenience, variety, and cost available at the touch of a button. Major cities have been the epicenter of this market, especially as smartphones become ubiquitous. In...

04 Dec 2019  |  Asia Pacific  |  Market Research

Assessment of the Electric Vehicle (EV) Landscape in Thailand, 2018–2025

The Market is Driven by Government Efforts to Make EV Viable by Promoting Local Manufacturing Through Incentives and Privileges

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In 2018, the penetration of electric vehicles, including Plug-In Electric Vehicles (PHEVs) and Battery Electric Vehicles (BEVs) in the total auto sales in Thailand was less than 1%. For instance, there were only 57 units of BEVs and 8,745 units of PHEVs were sold. PHEVs in the Thai market are premium vehicles and there are no mass-market models av...

Most enterprises have started to empower their employees with digitalization; with digital entitlement, the aspect of digital identity has come. Managing the digital identity of employees across different ranks and functions is a challenge that the enterprise IT team has to deal with on a regular basis. This includes on-boarding of new users, creat...

16 Dec 2019  |  Latin America  |  Market Research

Brazilian Electric Vehicles Market, Forecast to 2025

With about 1,000 BEVs and PHEVs in Operation as of 2018, PHEVs are Expected to Lead Market Growth in 2019

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The study analyzes and provides growth forecasts for 2025 for the Brazilian electric vehicles market (only PHEVs and BEVs). In Brazil, about 15,000 EV units (about 9,300 PHEVs and 5,800 BEVs) are expected to be commercialized by 2025. This study focuses on vehicle features, technology, infrastructure, brands, models, and new services in the Brazili...

When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...

17 Jan 2020  |  North America  |  Market Research

How Blockchain is Transforming the Financial Services Industry

Current Use Cases Propelling Growth Opportunities in Trade Finance, KYC/AML, and Cross-Border Payments

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Blockchain has begun to come into its own in 2019. In this study, we provide use cases and growth opportunities in 3 sectors: global payments, trade finance, and KYC/AML. These are 3 of the areas where Blockchain has been tested and leveraged with key use cases emerging in financial services; in particular, cross-border payments, and digital identi...

11 Feb 2020  |  Asia Pacific  |  Market Research

Commercial MRO Market in Japan, S. Korea, and China, 2019

Commercial MRO Market Spending Hovers Around USD 13.0 Billion among Top-3 Nations of NE Asia in 2019

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This study aims to evaluate the commercial aircraft fleet and spending on MRO services among the top 3 Northeast Asian nations consisting of China, South Korea, and Japan boasting a combined airline fleet size of close to 5,000 aircraft at the end of 2019. The study focuses on the fleet and MRO spending comparisons among these top 3 N.E. Asian nati...

30 Jan 2020  |  North America  |  Market Research

Assessment of the US Revenue Cycle Management Market, Forecast to 2024

The Next Generation RCM is Prioritizing Consumer Centricity

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This study primarily strives to: • Analyze the market forces affecting the utilization of next-generation Revenue Cycle Management (RCM) IT and service solutions among US hospitals and physician practices. • Evaluate the latest regulatory objectives that mandate episodic financial risk management initiatives. • Highlight the best practi...