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07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

The global smart meter market continued to register strong growth in 2019, as major rollouts continued to accelerate. China led the trail and various pockets of Europe went ahead with large-scale pilots and installing second-generation smart meters. China continued to account for more than half of the global market, holding 56.2% of the total shipm...

Automotive industry is rapidly evolving in terms of technology as well as tackling environmental issues. Electric vehicles (EVs) have been introduced as a clean energy initiative due to low or zero emissions and have come a long way to become an integral part of OEMs’ business strategies. Automakers are creating separate EV business units to be p...

03 Jul 2019  |  Asia Pacific  |  Market Research

Assessment of Automotive Retailing in China, 2018

Engagement of Individual Offline Touchpoints and Omni-channel Interdependence to Transform China’s Automotive Retail Market

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The automotive retail market in China is likely to undergo a market transformation from experiential service to experience engagement; as well as from a complete sales solution to an intensive sales solution from 2018 to 2025. The automotive retail market is experiencing its maturity and a marketing approach of “everyone is a potential consumer”. I...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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Key Issues Addressed

This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

Catalysts form an indispensable part of chemicals production, and over 85% of all commercial chemical processes involve use of catalyst(s)—be it in the production of ubiquitous polyolefins (polyethylenes and polypropylene) for the production of transportation and industrial activity lifeblood, namely fuels (gasoline and diesel) in refineries, or fo...

Cloud computing has quickly become integral to many organizations business operations. These organizations have utilized the cloud to drive digital transformation initiatives and improve operational efficiency and productivity rates, among other purposes. Their use of the cloud has also unlocked new technologies, among them, containers and Kuberne...

Abstract: Transition to a carbon-neutral energy economy requires a more environmentally-friendly energy carrier. Hydrogen and its multiple end-use applications play a huge role to contribute to decarbonization of major sectors of the economy. Current power generating units cannot cater to emerging needs in reduction of greenhouses gas emissions. H...

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...