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Traditionally, the focal point of customer experience (CX) has been the contact center, but today’s contact center extends outwards across many channels, both digital and in-person. This has never been truer, as traditional brick-and-mortar establishments have been complemented by digital counterparts in the form of eCommerce and digital self-servi...

In todays dynamic business scenario, companies are constantly transforming the way they manage business assets, employees, and their customers. The need for real-time information for faster decision making processes, managing remote employees and individual workers along with distributed value chain vendors and securing the connected open infrastr...

5G, with its ultra-low latency and high bandwidth vehicle connectivity, is enabling increased processing and providing an immersive experience, allowing the vehicle to be transformed into a third living space. This Frost & Sullivan report explores this transformational shift in the global passenger vehicle 5G connectivity market. 5G connectivity pr...

In this study, Frost & Sullivan analyzes the mobility innovation ecosystem by examining automotive and mobility-related patents across the connected, autonomous, shared, and electric (CASE) mobility dimensions.Some relevant details are as follows. • The scope covers North America, with a primary focus on the United States, due to the dep...

The point-of-care ultrasound imaging industry is undergoing a fundamental transformation from equipment-intensive ultrasound to portable, handheld, wireless, AI-enabled, and connected point-of-care solutions. Driven by the need for rapid bedside diagnosis and decentralized healthcare delivery, specialist shortages, and demand for accessible imaging...

As organizations increasingly rely on interconnected physical and digital systems, the attack surface has expanded dramatically, necessitating specialized security solutions that bridge traditional IT and operational technology domains, introducing new breach vectors through connected IoT devices, physical security systems, sensor networks, and oth...

It is difficult to understand what is happening in the field of artificial intelligence (AI). New developments seem to happen weekly, and companies use different words to describe their products. The terms artificial intelligence, cognitive intelligence, autonomous machines, and machine learning are all thrown around. This research brings clarity t...

Warehousing accounts for 18% of the $12 trillion globally spent on logistics. Warehousing refers to the temporary storage of goods before they are distributed to the end user in the supply chain. The industry has evolved over the years from providing only storing goods to offering other value-added services such as picking and packing, sub-assembly...

The Future of Customer Contact is HereThe customer contact industry is at a turning point. At Frost & Sullivan’s 21st Annual Customer Contact West Executive MindXchange, one message rang loud and clear: AI isn’t just a trend—it’s a strategic imperative. But here’s the catch: success isn’t about deploying technology for technology’s sake. It’s about...