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16 Jul 2019  |  North America  |  Market Research

Digital KPIs Transforming the Automotive Industry

Customer-centric Metrics at the Forefront of Performance Assessment as Companies Embrace Digitization and Expand into New Monetization Avenues

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The automotive industry as we now know it is undergoing a distinct, irreversible shift. Nothing is the same it was five years ago. Companies continue investing in new technologies that will enhance their customer-facing applications and their internal efficiencies. However, when it comes to measuring their performance as an organization or to asse...

This study analyzes the transformative Mega Trends, disruptive technologies, and industry convergence scenarios that are expected to impact the coatings, adhesives and sealants, and elastomers (C.A.S.E.) market in 2022. While supply chain disruption and spikes in raw material prices remain crucial challenges for stakeholders across the value chain,...

Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students’ experience. COVID-19 unmasked this sector’s lack of preparedness to address the sudden need f...

In 2020, the global fire safety equipment revenue declined by 28.7% due to the pandemic. Cancellation and postponement of construction and inauguration of new buildings drastically reduced the revenue from new fire safety equipment installations. Nonetheless, building construction projects largely resumed in 2021, and global economic recovery led t...

The connected era and cloud-based environment have created a need to redesign network operations. In addition, businesses find it operationally draining to utilize resources on ensuring a connected ecosystem rather than focusing on critical business issues. Software-defined Wide Area Network (SD-WAN) helps enterprises build an agile and automated e...

In the universe of safety and protection, the concept of smart personal protective equipment (PPE) is an exciting opportunity that has the potential, in time, to reshape the future of PPE. However, companies have struggled to gain traction in the market. PPE is, often, thought of as a low-cost investment, and buyers struggle to understand the benef...

The global energy market is currently undergoing a massive shift with decarbonization, decentralization and new technologies being the key driving factors. Utilities, independent power producers (IPPs) and other energy companies are exploring effective ways to manage the imbalance created in demand and supply due to the intermittent nature of the g...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

Cardiology is the second-largest generator of patient image data and reports, which need to be stored/archived, analyzed, and managed. This, coupled with hospitals need to provide timely, high-quality care to patients, given the urgency of cardiology cases, necessitates a holistic view of cardiac patient data and a well-connected, enterprise-wide ...