Search results for: 'distributed drive of service data'

The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...

The Australia and New Zealand (ANZ) facility management (FM) market is well established and relatively mature, experiencing steady growth post-disruptions of 2020, supported by stable economic conditions and consistent growth patterns. With inflation easing in 2023, service providers are benefitting from more predictable margins and cost stability....

The 2019 Disaster-Recovery-as-a-Service (DRaaS) report offers our first glimpse at global adoption of DRaaS. Not surprisingly, global trends mimic the U.S., with nearly half of businesses surveyed by Frost & Sullivan currently using DRaaS to protect their data. An additional 34% of businesses say they expect to implement DRaaS by 2021, bringing tot...

For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...

In this report, Stratecast Partners updates its assessment of subscriber competition between U.S. cable companies and the Direct Broadcast Satellite (DBS) service providers, and projects potential effects of the entry of the telephone companies into the video entertainment services market. First, recent data from the FCC on the Multi-channel Video...

Across industries, organizations find themselves in need of transforming their legacy networking and security infrastructure to better support both a hybrid workforce and increased use of cloud-based services. Added to this need is the challenge of achieving optimal operational efficiency due to the discrete networking and security tools in their I...

Frost & Sullivan presents a detailed analysis of the implementation of the EU Data Retention Directive, key solution providers, market drivers and challenges as well as a PESTLE analysis and its implications on Service Providers in Europe

In the face of rising cyber security threats to enterprises, the market for managed security services (MSS) is attracting attention from technology providers. The Internet of Things, Big Data, and consumer protection acts are among the leading trends influencing the market. This research service provides an analysis of South Africa’s MSS market. It...

Voice of the customer (VoC) refers to user feedback (direct, indirect, or inferred) about a business’s products and services. Capturing and analyzing feedback is known as VoC analysis. VoC analysis enables businesses to gain a deeper understanding of customer preferences and expectations. The insights produced by VoC tools help companies to make de...