Search results for: 'host active touch'

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

This study provides an overview of the managed services market in the Gulf Coorporation Council (GCC) countries. It focuses on the various market segments such as infrastructure management, data centre hosting, network security, and DR & BCs. It looks at the main challenges, drivers and restraints faced in individual markets and the GCC market as a...

Most of the major factors driving adoption of the Cloud Computing concept by companies in Brazil are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...

Most of the major factors driving adoption of the Cloud Computing concept by companies in Colombia are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other econom...

Most of the major factors driving adoption of the Cloud Computing concept by companies in Mexico are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...

As cloud migration and adoption continue to grow, enterprises are increasingly deploying a hybrid environment, comprising public and private, on-premises and hosted infrastructure resources. With the aid of versatile hybrid cloud platforms that support common management and orchestration across different deployment models, enterprises have gained v...

This research service presents the 2017 outlook for the global automotive industry. It illustrates the changes in regional markets in 2016 and analyzes expected market performance in 2017. It delves into original equipment manufacturer (OEM) strategies to excel in target markets and segments, and introduces technology trends for 2017. This study wi...

This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...