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20 Jan 2023  |  Global  |  Market Outlook
Outlook 2023: Top 10 Predictions for Customer Experience
Employee Experiences and Artificial Intelligence Drive Growth in the CX Industry
The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...
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06 Jun 2023  |  Global  |  Megatrends
Trend Opportunity Profile Series—Retail
Key Transformations in Customer Experience and Shopping Platforms Enabling Growth and Innovation to 2030
This research service consists of Trend Opportunity Profiles that cover the global aspects of retail services, featuring the most upcoming trends that cater to the retail industry. In addition, the study describes the opportunities for several sectors, such as FMCG, retail, ICT, business, and financial services. Trend Opportunity Profiles Serie...
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12 Mar 2025  |  Global  |  Market Outlook
AI: Top 10 Predictions, 2025
Future Growth Opportunities for Innovation and Transformation in the AI Industry
Artificial intelligence (AI) is emerging as a transformative megatrend with the potential to reshape industries of the future. AI is poised to drive unprecedented changes that redefine how businesses create and deliver value, including revolutionizing customer experience (CX), operational efficiency, and IT operations. Its profound impact on compan...
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28 Mar 2025  |  Global  |  Megatrends
Trend Opportunity Profile Series—Technology (2nd Edition)
Key Transformations Enabling Growth and Innovation to 2030
This study presents trend opportunity profiles highlighting emerging trends driven by advanced and futuristic technologies. It explores opportunities across pivotal sectors, including healthcare, aerospace and defense, industrial, mobility, business and financial services, FMCG, energy and environment, security, and retail. The study outlines trans...
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09 Apr 2025  |  Global  |  Megatrends
Trend Opportunity Profile Series: New Mobility (Third Edition)
Automation and Sustainability Principles Guide Industry-level Changes to Enable Better Safety and Optimized Costs
The trend opportunity profile series covers opportunities emerging from future trend evolutions designed to help clients discover and prioritize the most consequential medium-to-long-term trends actively transforming their businesses’ growth environment. These trend opportunity profiles cover 12 key industries: Aerospace and defense; health, wellne...
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Special Price $4,455.00 save 10 %
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19 Dec 2025  |  Global  |  Market Research
Growth Opportunities in Emerging Industrial AI Ecosystem, Global, 2025–2029
Industrial AI Ecosystem is Driving Transformational Growth due to Operational Efficiency Demands and Autonomous Operations Capabilities
Industrial manufacturing faces unprecedented disruption from equipment downtime, skills shortages, and volatile trade policies, while legacy systems struggle to integrate with modern AI. Fortune 500 companies lose significant revenue each year to unplanned downtime. At the same time, manufacturers face margin compression from tariff volatility and ...
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09 Oct 2025  |  Global  |  Megatrends
Trend Opportunity Profiles—Future of Retail (Edition 5)
Key Retail Shifts Enabling Growth and Innovation to 2030
Future of Retail 4.0 marks a pivotal shift in the retail landscape, driven by intelligent systems, automation, and ethical consumerism. Businesses are rapidly adopting models like Retail as a Service and Real-Time AI Pricing to enhance operational efficiency and dynamic market responsiveness. IoT-powered smart store infrastructure and AI-driven los...
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25 Jul 2019  |  North America  |  Market Research
Global Mechanical Seals Market, Forecast to 2023
Volatile Oil Prices, Industrial Internet of Things, and Focus on Emerging Markets Open Up Exciting New Opportunities
This research service analyzes current and future trends in the global mechanical seals market across various industries. This analysis is in a PowerPoint format. This study is based on end-user industries (oil & gas, chemicals, food & beverage, metals & mining, power generation, water & wastewater, and others) within the global mechanical seals ma...
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17 Mar 2020  |  Asia Pacific  |  Market Research
Japanese Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
$2,000.00
Special Price $1,500.00 save 25 %
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17 Mar 2020  |  Asia Pacific  |  Market Research
Indonesian Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
$2,000.00
Special Price $1,500.00 save 25 %