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The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...

With air travel becoming more commoditized and airlines looking to optimize costs and resources, IT systems in aviation has become a critical component in airline business models. From passenger experience to maintaining the airlines, IT systems are being used to perform critical functions, track and maintain data, and provide analytics for better ...

In this study, Frost & Sullivan aims to identify and present important trends in the industrial vertical (an end-user vertical for participants in the building industry) and their impact on segments in the building industry. The industrial vertical refers to manufacturing facilities that include the manufacturing, production, or assembly of medical...

The global 5G roaming services market is entering a critical growth phase, driven by the rapid expansion of 5G network deployments, increasing data consumption across borders, and the rising demand for seamless international connectivity. As operators transition from 4G/LTE to standalone (SA) and non-standalone (NSA) 5G architectures, roaming capab...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

Tesla Motors has changed the outlook of the automotive industry by introducing innovative business models giving it a competitive advantage over its competitors. Tesla is aiming to become a mass producer of electric vehicles by developing affordable electric cars that will compete with conventional vehicles. The company provides charging for its el...

Direct air carbon capture (DACC) is a negative-emission carbon dioxide reduction technology that directly captures CO2 from the air with solid or liquid adsorbents/solvents and then uses a heat source to desorb the CO2. It is a rapidly emerging and dynamic segment of the carbon capture, utilization, and storage industry. DACC is still in the e...

09 Jul 2021  |  Global  |  Market Outlook

Global Off-highway Vehicle Industry Outlook, 2021

Key Trends and Opportunities that will Aid Recovery of the Off-Highway Vehicle Market in 2021 and Beyond

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Though many regions are grappling with the impact of the COVID-19 pandemic, some have recovered earlier than the rest, to resume construction, farming, and mining operations due to recovering economies, and key OEMs are targeting those recovered markets to release their customized product designs as per regional demands and trends. This research in...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) highlights breakthrough innovations across conversational AI, multimodal intelligence, edge computing, wearable tech, spatial analytics, and enterprise AI platforms. Notable developments include AI-powered multi-agent orchestration for enterprise workflows, ...