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The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

When considering government sector cybersecurity preparedness, most think about national security or military defense systems. However, public sector organizations widely utilize digital infrastructure across many tasks, necessitating security protection to safeguard data on citizens, government officials, organizations, and critical operations. ...

27 Nov 2019  |  North America  |  Market Research

Global Contract Research Organization (CRO) Market, Forecast to 2024

Increased Technology Adoption in the Form of eClinical Solutions and Innovative Trial Designs is Expected to Transform the CRO Landscape

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Key Issues Addressed

Increased technology adoption in the form of eClinical solutions and innovative trial designs is expected to transform the CRO landscape. Owing to a constantly changing pharmaceutical landscape, the industry is expected to witness a moderate 4% to 5% growth in the next 5 to 7 years, to surpass $1.5 trillion by 2025. In coordination with the indust...

Investments in CX are Accelerating to Tackle COVID-19 Challenges in the Manufacturing Industry Businesses are often unable to keep up with the expectations of today’s sophisticated customers. Competition is a click away in this digital world, and social media can make or break a business. To compete in this environment, both B2C and B2B organizatio...

28 Sep 2015  |  Asia Pacific  |  Market Research

End-User Perspectives on the SEA RIS/ PACS Market

Next-generation Imaging IT Needs Will Focus on Interoperability

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Picture archiving communication systems (PACS) were a real game changer 3 decades ago when, in combination with radiology information systems (RIS), they enabled rapid digitalization of medical imaging data. Today, Southeast Asia again stands at the brink of transformation as RIS PACS enter their second or third generation of deployment. In an effo...

Mobile Office solutions are providing significant improvements to the overall performance of the mobile workforce. Furthermore, as an increasing number of functional enterprise applications make their way into the enterprise, Mobile Office solutions have innovatively integrated with these, forming a cross-functional efficiency. The advancement is n...

This report presents an analytical database of the oilfield service market in the United States and Canada, which is growing steadily and is ripe for acquisition. This database provides a complete list of suppliers with revenue calculations from 20122014 to help market participants understand a companys market share or select suppliers by require...

Recent emphasis on energy independence and emission control in Europe and around the world has resulted in increased focus on energy efficiency and renewable energy. As a result, the heating market in Europe is gradually changing, with growing government and public pressure at the forefront of this change. The focus has now shifted from traditional...

This study covers market and technology trends and provides market sizing and forecasts for the World Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, o...