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The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

25 Oct 2021  |  North America  |  Market Research

Managed and Professional Security Services Market in the Americas, Forecast 2025

IT/OT Convergence, XDR, and Expansion to LATAM to Generate Market Growth

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Cyberattacks and data breaches increasingly appear in the news. The recent compromises of SolarWinds, Colonial Pipeline, and JBS did not only draw the attention of cybersecurity professionals but raised concerns among policymakers and the business community. The common thread in these attacks is a high degree of sophistication. Most organizations...

11 Mar 2021  |  Global  |  Market Research

State of the Global Video Conferencing Devices Market, Forecast to 2025

Hybrid Work and Growing Number of Meeting Spaces Propel Adoption

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The $2.75 billion global video conferencing devices market represents a secular growth opportunity driven by the long term, sustainable demand for video meetings to connect remote workers and geographically dispersed teams. Growth in 2020 was primarily driven by adoption from remote workers, digital healthcare and online education. As travel and pr...

13 Jul 2021  |  South Asia, Middle East & North Africa  |  Market Research

GCC Light Vehicle Aftermarket Outlook, 2021

Innovative Business Models Propels Future Growth Potential

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In 2020, the Gulf Cooperation Council (GCC) region faced significant challenges due to the COVID-19 pandemic and oil price crash. Gross domestic product (GDP) in GCC nations contracted by 5%–10% in 2020. The GCC population dropped by 3%–5% due to expatriate exodus. Every industry and sector faced multiple disruptions. The GCC light vehicle aftermar...

29 Jul 2021  |  Latin America  |  Market Research

Growth Opportunities in the Global Professional Headset Market, Forecast to 2027

An Indispensable Tool for Remote Workers During the Pandemic, Professional Headsets will be a Key Enabler of the Hybrid-work Future

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The global professional headset market earned revenues of $1.98 billion in 2020, a record growth of 42.3 percent when compared to 2019. In 2020, the coronavirus disease 2019 (COVID-19) pandemic and associated work from home (WFH) realities triggered unprecedented demand for cloud software communications and collaboration services and professional ...

The Greater China contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels...

This Frost & Sullivan research service analyzes the global email security market. Email remains the number one threat vector. It is the primary mode of corporate communication and the de facto standard for B2B and B2C communications. During the COVID-19 pandemic, email continues to be the chief channel for business communication, and this trend is ...

Business operations and consumer engagements are rapidly moving to an environment that is permanently online and permanently connected. End consumers demand a user experience that enables them to switch between multiple applications and devices seamlessly. However, a seamless customer experience across numerous applications requires an open net...

14 Jun 2021  |  Global  |  Market Research

China Belt and Road Initiative Growth Opportunities

CBRI to Ensure the Construction of Record-breaking Rail Routes, the Transformational Growth of Smart Cities, Smart Ports, Smart Highways, IoT and Cloud-enabled Smart Logistics Services, and the Proliferation of Mega Trucks and Mega Ships

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In 2013, China initiated the China Belt and Road Initiative (CBRI) to connect Asia, Europe, and Africa through a series of land and sea routes which would ensure greater connectivity and promote commerce between China and the rest of the world. China has aggressively promoted this endeavor that seeks to reestablish a series of trade routes similar ...