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05 Nov 2020  |  Latin America  |  Market Research
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
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01 Jan 2010  |  Latin America  |  Market Research
Brazilian Asset Management Industry - The Road Ahead
This is a market insight article that discusses the current state of Brazilian asset management industry and the road ahead.
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27 Mar 2018  |  Latin America  |  Market Research
Latin American Data Communications Services Market, Forecasts to 2023
Saturation in the Enterprise Segment Opens Growth Opportunities among SMBs
In the telecom service industry, the data communications market is one of the most competitive in Latin America. The average revenue per line (ARPL) for data communications services has been declining in recent years due to migration from legacy circuits to Internet protocol (IP) technologies, expense control by enterprises and governments, and als...
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02 Feb 2026  |  Latin America  |  Market Research
The AI-Driven Telecommunications Industry: LATAM, 2024 to 2030
The Transition from Reactive to Proactive AI Management by Telcos
This study explores the critical transition of Latin American telecommunications operators from traditional legacy infrastructures to AI-driven networks. It analyzes how major players like América Móvil, Telefónica, and Liberty Latin America are leveraging AIOps and self-healing mechanisms to overcome operational fragmentation. The report provides ...
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26 Jun 2008  |  Latin America  |  Market Research
Latin America Managed Security Services Markets
Managed security service Providers monitor and manage clients electronic infrastructure from their secure operating centers (SOC) in order to protect client data and communications from anomalies and attacks. Influential market catalysts include the high number of network security regulations companies are obligated to comply to, excellent cost-be...
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08 Apr 2019  |  Latin America  |  Customer Research
Provider CIO and IT Executive Views on the Healthcare Information Technology Market in Brazil
Leading Growth Opportunities Include Enterprise Content Management, Clinical Decision Support Systems, and Telehealth
Adoption of healthcare information technology (IT) in Brazil has been increasing at a moderate pace, with good possibilities ahead as the country moves to more solid economic ground. Brazil presents great opportunities for growth in the near future, based on four major pillars: • Huge healthcare infrastructure • Potential gross domestic product g...
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25 Apr 2025  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Management Services in Latin America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locations to countries overseas. CX management is a subse...
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21 Dec 2020  |  Latin America  |  Market Research
Increased Adoption of DDoS Protection and Mitigation Solutions Powering the Global Network Security Testing Market
Future Market Prospects Enhanced by Growth Opportunities in 5G Deployments and Hyperscale Cloud Data Centers
Organizations’ traditional attack surfaces have grown in size due to the many physical and virtual network environments and traffic volume. There is a new network reality with increasing complexity that organizations need to consider due to open and virtual architectures, multi-cloud scale including hybrid clouds, a mix of applications, global acce...
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22 Sep 2025  |  Latin America  |  Market Research
Growth Opportunities in the Mexican Connected Truck Telematics Market, 2025
Future Growth Potential Enhanced by Growth Opportunities in Security, Fuel Management, and Vehicle and Cargo Safety Solutions
The connected truck telematics industry in Mexico has been growing, primarily driven by the need to protect vehicles and cargo, reduce the total cost of ownership (TCO) for fleets, and comply with legislation. In 2024, for example, 1.51 million trucks were connected in the country, with fleet management and/or video solutions. This figure indicates...
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12 Jan 2015  |  Latin America  |  Market Research
Brazilian Mobile Device Management Market
Trends and Opportunities in the Brazilian MDM Market
Due to high growth rates, the Brazilian MDM market has attracted the attention of companies that provide this service. The CAGR is expected to be 11.9% from 2014 to 2020 as MDM is a new trend that is mainly driven by BYOD and providers looking to secure new revenue sources. The objectives of this study are to provide an overview of the Brazilian...
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