Search results for: 'tracking software in service industry'

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Artificial intelligence (AI) can be defined as machines running cognitive processes that are designed based on human intelligence. AI is one of the foundations for the growing digitization of industries or Industry 4.0 around the world. The application of AI leads to productivity and economic growth, as these technologies are capable of analyzing l...

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

China’s rapidly evolving connected car market consistently adapts to shifting consumer preferences, driven by the adoption of emerging use cases that shape the "new normal" across diverse customer segments. Frost & Sullivan’s Voice of Customer: In-Car Services and Features, Passenger Vehicles, China, 2024 survey reveals how car owners and buyers in...

01 Apr 2015  |  Asia Pacific  |  Market Research

Analysis of Southeast Asian Pump Services Market

Focus on Increasing Plant Productivity and Efficiency across Industries Boosts Demand for Pump Services

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The scope of the study includes pump services used in oil and gas, chemicals and petrochemicals, power generation, water and wastewater treatment, food and beverage, and other industries such as pharmaceuticals, pulp and paper, and metals and mining. Services include maintenance, repair, and overhaul (MRO), installation and commissioning (I&C), val...

25 Jan 2022  |  Asia Pacific  |  Market Research

Southeast Asia Enterprise Mobility Management Growth Opportunities

Strategic Imperatives Include Mega Trends, Disruptive Technologies, and Innovative Business Models

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Enterprise mobility management (EMM) is software used to securely manage the endpoints of an enterprise. Endpoints can include desktops, computers, laptops, tablets, smartphones, wearables, and the Internet of Things that employees use to access enterprise resources. Enterprise IT must implement a strategy to manage all enterprise devices, bring yo...

The study covers the healthcare market which develops and provides products, solutions, and/or services across the care spectrum for diagnosis, treatment, and prevention. The biosimilars market in India is expected to cross $0.9 billion by 2020. The growing prevalence of chronic diseases with an increasing aged population in India and globally, c...

In this research service, Frost & Sullivan has evaluated the current state of the Enterprise Application Market which includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Supply Chain Management (SCM) and factors that will drive and restrain its growth in the future. Apart from market drivers and restraints, the s...

This research service provides an overview of the metal industry in Russia, including the most significant metal industry segments, such as ferrous (iron and steel), non-ferrous (aluminum, copper and nickel) and precious (gold and silver). Comprehensive competitive analysis of each industry segment has been presented. Key recommendations for the s...