Search results for: 'explor'

Technology in Asia-Pacific has grown significantly in recent years, and countries in the region have been quick to adopt fast-growing technologies, such as IoT and connected cars, and embrace digitalization. However, the COVID-19 pandemic presented substantial challenges, including disruptions in the semiconductor supply chain, which affected the a...

Millimeter wave (MMW), a mature technology has been recently adopted for exploring different applications across industries. The future of MMW technology and its market implications will be determined by the breadth and depth of its application potential and its ability to unleash a whole new world of application segments and opportunities. From of...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products and services, and various touchpoints. Frost & Sullivan evaluates the customer experiences of the telecommunications sector in the Philippines, examining the critical factors influencing customer behavior through...

The e-commerce boom, increasing internet penetration, intensifying urbanization and a work-from-home economy brought on by COVID-19 have accelerated the demand for last-mile delivery. There has been significant growth in last-mile delivery for a number of years, posing challenges for businesses and also driving steady innovation and progress. Then ...

From optimizing operations to driving R&D, enterprises are leveraging artificial intelligence (AI) to drive digital transformation and support business outcomes. However, where are global organizations in this journey and what are their adoption drivers and restraints In this study, Frost & Sullivan presents the key findings of a survey conducted ...

IP networking is the future of broadcast plants. In contrast with traditional SDI cabling, IP offers significant benefits of scale, flexibility, and economy. However, the transition of live broadcast workflows to IP has been slow. Hurdles include cost, uncertainty regarding reliability, lack of trained personnel to install and maintain these networ...

This Research Service (RS) offers a strategic perspective on the global emerging industry of biomaterial technologies for various medical applications. This research service is segmented into three chapters, with the first two focusing on analysis of the top trends from both technology and industry perspectives. The third chapter brings out the syn...

The new lifestyle as a service (LSaaS) encompasses not only the things people use, but people themselves. As services such as health monitoring and augmented reality become the norm, the individual increasingly becomes a nodal point in an expanding service network: a consumption point rather than a production point. In fact, in a very real sense, t...