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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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03 Feb 2020  |  North America  |  Strategic Forecasting
Leveraging Advanced Technology in the Partner Channel
Driving Partner Engagement and Sales with New Tech Strategies
Channel partner relationships are like a three-legged stool, with vendors, partners, and businesses all reaping benefits from the relationship. For customers, channel partners often provide a high-touch, consultative approach that allows them to get to know the business’ needs and goals and offers a trusted, expert view of how to make their goals a...
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23 May 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Healthcare Industry 2024 to 2025
Customer Perspectives
Digital health has maintained a consistent growth trajectory and continues to address the multi-faceted challenges that plague the industry. The primary focus is investing in technology that helps organizations move toward the Quintuple Aim of the healthcare framework, which includes improving population health, enhancing patient experience, loweri...
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12 Jun 2024  |  Global  |  Market Outlook
Global Oil and Gas Industry Outlook and Growth Opportunities, 2024
Transformative Megatrends Drive Oil and Gas Companies to Digitize and Implement Decarbonization Initiatives
The global energy industry is undergoing an unprecedented transition, bringing exciting new growth opportunities to the oil and gas (O&G) industry. However, shifting to a net-zero future for carbon emissions means many companies struggle with pricing, energy security, and industry disruption. As the industry moves to meet decarbonization and sus...
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23 Jan 2013  |  Global  |  Market Research
Digital Oilfield
Progress Toward an Intelligent Oilfield
In the globalized world, the oil and gas (O&G) industry relies on information technology (IT) to meet its business goals. The O&G industry has realized that IT is the key to manage future oil platforms, and also for an efficient production of existing reserves. The need for a collaborative environment is expected to be a prerequisite in the near fu...
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02 Sep 2008  |  Global  |  Market Research
Global Commercial Aviation Electrical Power Systems and Infrastructure Market Assessment
The aircraft industry is developing the More Electric Aircraft with an ultimate goal of distributing only electrical power across the airframe. Increasing use of Electrical Power is seen as the direction of technological opportunity for aircraft power systems based on rapidly evolving advancements in power electronics, fault tolerant power distribu...
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26 Apr 2018  |  North America  |  Strategic Forecasting
Okta: Rebuilding the Perimeter through Identity: How Integration and Security Make Businesses More Successful
The business approach of San Francisco-based Identity and Access Management solutions supplier, Okta, can be characterized in a single word: straightforward. Okta’s goal is to enable any organization to connect to any technology it needs in order to be successful. This report looks deeper into the Okta platform and the role it plays in helping en...
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29 Apr 2020  |  Asia Pacific  |  Market Research
South Korean Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
The South Korean managed security services (MSS) market is mainly categorized into 2 service types: dispatch professionals to customer sites and monitoring from security operations centers (SOCs). Customer requests for a hybrid of both service types have increased with the growing adoption of security information and event management (SIEM) at the ...
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29 Apr 2020  |  Asia Pacific  |  Market Research
Greater China Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
Cybersecurity compliance and guidance are key initiatives driving the Greater China managed security services (MSS) market. Local governments have placed more emphasis on cybersecurity, thereby raising awareness among both public and private sector enterprises in the region. In the face of tightening regulations, enterprises are increasingly seekin...
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02 Jun 2020  |  Global  |  Market Research
Global Electric Drives Factbook, Forecast to 2026
Connected Drives Along with the Need for Energy Efficiency are Expected to Drive the Market
The electric drives market is a mature market dominated by a handful of players who have been there in the industry for a considerable amount of time. This research service aims to analyse the electric drives market in detail and provide the key facts pertaining into end user markets and product categories. The electric drives market has been split...
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