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- Services 2.0: The New Business Frontier for Profitability
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02 Jul 2019  |  North America  |  Market Research
Global ICS Security Market, 2016
Rising Threats to Critical Industrial Infrastructure Drive the Demand for Cybersecurity
In recent years, there have been several targeted attacks on industrial control systems and systems of critical infrastructure by attackers/malwares with code names such as Stuxnet, Aurora, Flame, and Havex. These were discovered by various security vendors’ threat research and intelligence centers. The Internet of Things (IoT) drive has led severa...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Australian Contact Center Applications Market, Forecast to 2024
The Adoption of Advanced Customer Contact Applications will Continue
The Australian contact center applications market generated shrunk by 0.2%, with market revenue of $121.8 million in 2017. The market is forecast to further decline at a CAGR of 2.0% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Chinese Contact Center Applications Market, Forecast to 2024
Local Competition was Strong Across Application Segments
The Chinese contact center application market grew by 1.8% in 2017 and registered market revenue of $107.1 million. The market is forecast to grow at a CAGR of 3.5% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indo...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Hong Kong Contact Center Applications Market, Forecast to 2024
The Local Business Environment was Favorable to Market Development
The Hong Kong contact center application market grew by 2.9% in 2017 and registered market revenue of $14.5 million. The market is forecast to grow at a CAGR of 2.2% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Ind...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Indian Contact Center Applications Market, Forecast to 2024
The Adoption of WFM and Analytics is Set to Grow
The Indian contact center application market grew by 2.5%, reporting market revenue of $66.8 million in 2017. The market is forecast to grow at a CAGR of 3.1% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia,...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Indonesian Contact Center Applications Market, Forecast to 2024
The Need for Digital Convenience has Created Opportunities for Multichannel Customer Interaction
The Indonesian contact center application market declined by 6.6% in 2017 and reported market revenue of $13.9 million. The market is forecast to grow at a CAGR of 4.3% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, ...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Japanese Contact Center Applications Market, Forecast to 2024
More Advanced Applications Were Deployed in Contact Centers
The Japanese contact center application market contracted by 1.6% and registered a revenue of $163.3 million in 2017. The market is forecast to grow at a CAGR of 0.9% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, In...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Malaysian Contact Center Applications Market, Forecast to 2024
The Demand for Omnichannel Solutions will Serve as a Driver
The Malaysian contact center application market grew by 6.5% in 2017 and registered market revenue of $14.1 million. The market is forecast to grow at a CAGR of 3.0% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Ind...
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22 Jul 2019  |  Asia Pacific  |  Market Research
New Zealand Contact Center Applications Market, Forecast to 2024
Mainstream Focus on Resource Optimization and Customer Insights will Boost Growth
The New Zealand contact center application market grew by 2.5%, reporting total market revenue of $13.8 million in 2017. The market is forecast to shrink at a CAGR of 0.2% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, Indi...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Singaporean Contact Center Applications Market, Forecast to 2024
The Adoption of WFM and Analytics Applications will Bring Growth Opportunities
The Singaporean contact center application market shrunk by 0.4% in 2017 and generated $16.2 million. The market is forecast to shrink further at a CAGR of 0.3% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesi...
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