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Cybersecurity has always posed a significant threat to regular business operations. While multiple threats have always existed, over the last couple of years, geopolitical chaos has led to a marked increase in cyber threats. As part of digital transformation (DT) and business continuity efforts, enterprises allow employees and consumers remote acce...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

Land border security is not a one-size-fits-all proposition. Every country has a distinct security profile informed by its terrain, land area, weather patterns, and threat perceptions. Securing a mountainous border, for example, would involve different technologies and resources than needed for a desert or river border. Rising crime, illegal immigr...

17 May 2023  |  Global  |  Market Research

Sustainability—A Personal Protective Equipment Perspective

Sustainable Practice Adoption Across the Value Chain will Help Gain Consumer Confidence

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The personal protective equipment (PPE) industry is at a nascent stage regarding sustainable practice adoption. However, sustainability will gain traction in the PPE industry as the manufacturers and consumers’ awareness of environmental issues grows and global government initiatives proposed to reduce carbon footprint advance. Manufacturers ...

The pharmaceutical (pharma) industry is undergoing significant regulatory changes resulting from the European Green Deal and the Paris Agreement. These changes require pharma companies to adopt more environmentally sustainable practices. With the increasing demand for drugs globally, pharma R&D and manufacturing infrastructure has grown, leading to...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...

2025 was a year of mixed outcomes for the shared mobility ecosystem. Electrification saw a huge uptake in the bikesharing segment, especially in North America. While the penetration of electric vehicles (EVs) in ridehailing slowed down, demand response transit (DRT) picked up pace, with nearly 375 new services launched globally, spearheaded by expa...

OXCs are positioned to become a dominant and critical network element for core long haul and metro networks. This report identifies eight distinct types of OXCs and discusses which design strategies network operators will purchase and which they will not as the market grows from $300 million in 2001 to $6 billion in 2006. Market drivers and restra...