Search results for: 'singl tech'

This issue of the Nanotechnology Opportunity Engine profiles significant advances in nanotechnology for various industrial applications. The featured innovations include Nanolayered Polymer Films for High-Performance Functional Applications, Graphene Dispersions for High-performance Protective Coatings, Graphene-based Performance Coatings for Marin...

05 Oct 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Japanese Fleet Management System Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan estimates that the demand for fleet drivers in Japan will increase by 130,000 over the next 10 years and that by 2027, approximately 960,000 drivers will be needed to cater to the Japanese logistics market. However, a labor shortage of 25% is expected because of a declining birthrate, an aging population, and fewer younger people e...

This Frost & Sullivan study tracks digital developments in the global plastics industry and seeks to identify future opportunities for further use of digital technology. Findings are presented as domains of digitalisation (the domains of digitalisation indicated in this study are slightly different from those in other Frost & Sullivan digital tra...

Frost & Sullivan organized the 13th edition of its flagship Intelligent Mobility Summit 2021 on July 14 and 15, 2021. The focus of the two-day virtual summit was “Intelligent Mobility: Innovating to Zero” with the spotlight on the Asia-Pacific region. This year, the Summit brought together a stellar group of industry thought leaders, policymakers, ...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

16 Apr 2018  |  Global  |  Megatrends

The Future of Last-mile Delivery Bots

The Global Delivery Bot Market is likely to Reach $16.79 Billion by 2030

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The logistics market is currently undergoing a major transformation with new innovative solutions determining the way goods are being delivered from point A to point B. The market is witnessing influx of new breed of tech-savvy startups that are coming up with unique business models and services that are largely disrupting the supply chain ecosyste...

This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

24 Jan 2023  |  North America  |  Market Research

US Healthcare Claims Management Growth Opportunities

Intelligent Tools to Automate Payer and Provider Functions Will Boost Efficiency and Deliver a Digital Customer Experience

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The healthcare claims management industry is evolving. Changes include a shifting reimbursement landscape (for virtual care, urgent care, telehealth, and at-home care); a transition to new, value-based care models (e.g., population-based reimbursement and partial and full capitation payment); and disruption from big tech companies, big-box retailer...