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23 Dec 2022  |  North America  |  Frost Radar
Frost Radar™: Transportation Management Systems in North America and Europe, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The COVID-19 pandemic disrupted global supply chains, which still struggle with unpredictable shipment delays and longer harbor freight holdups on top of inefficient planning, higher costs, and lack of real-time visibility. The transportation management system (TMS) market is on growth trajectory as more companies realize the potential to reduce tr...
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24 Mar 2009  |  North America  |  Market Research
Contact Center Agent Performance Optimization End-user Survey
This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influe...
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15 Mar 2018  |  Asia Pacific  |  Market Research
Australia and New Zealand Hosted/ Cloud Contact Center Market Update, Forecast to 2023
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
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26 Sep 2019  |  Asia Pacific  |  Market Research
Indonesian Data Center Services Market, Forecast to 2025
Over the Top to Drive Short-term Growth, While Banking, Finance, and Insurance Vertical to Enable Sustained Growth
To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations and availability across Indonesia. With the extensive penetration of Internet connectivity as well as a keen focus on cybersecurity and data privacy, ...
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17 Mar 2020  |  Asia Pacific  |  Market Research
South Korean Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
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13 Aug 2024  |  Global  |  Market Research
Growth Opportunities in the Privileged Access Management Market, Global, 2024 2028
The Privileged Access Management Market is Experiencing Transformational Growth Due to the Growing Convergence of Access and Identity Security and the Complexity of Disruptive Technologies
The adoption of private access management (PAM) will maintain a steady growth momentum in the next 5 years, mainly because of several factors, including the evolving cybersecurity landscape, the noticeable increase in cyber insurance requirements, stringent regulations and best practices frameworks, the expanded attack surface from cloud-based adop...
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07 Nov 2019  |  North America  |  Market Research
Growth Opportunities in the North American Contact Center Market, Forecast to 2023
Infusion of AI is Driving Customer Contact Strategy and Development
New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026
Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics
The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026
Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration
The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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17 Mar 2020  |  Asia Pacific  |  Market Research
The Philippines' Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
$2,000.00
Special Price $1,500.00 save 25 %