Search results for: 'Automation AND Justification'

26 Jul 2017  |  Global  |  Market Research

Global Wireless Network Test Equipment Market, 2017–2023

Continual Growth in Digital Data Drives the Demand for Global Wireless Network Test Solutions

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Smartphone users spend nearly 80% of their daily device use time on non-voice activities. Traditional capacity expansion is not enough; mobile data traffic will continue to grow exponentially and will not be met by traditional network growth. Service provider need to know where the network coverage is critical, as customer churn is extremely expen...

The growing complexity of software development and production environments and the overload of noise and risk associated with sprawling tools in the fast-paced software development process create challenges for organizations in gaining consistent visibility and control over their security posture. This makes it more difficult for organizations to m...

14 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Malaysian Last-Mile Logistics Market, 2020

Benchmarking Future Growth Potential

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As the shift from brick-and-mortar outlets to online retail continues, the challenge of managing last-mile logistics grows. Last-mile logistics is no longer just about transporting products to buyers but about fulfilling customer demand and experience. Customer behavior and expectations have changed over the last few years, challenging the way cour...

The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

10 Dec 2024  |  Global  |  Market Research

External Attack Surface Management (EASM) Sector, Global, 2024-2029

The Proliferation of External Attack Surface is Driving Transformational Growth in EASM Solutions

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The need for EASM has expanded well beyond compliance and the outdated practice of manually tracking digital assets in Excel; it is now a foundational element of modern cybersecurity. As digital transformation accelerates—through cloud migration, IoT, AI, and remote work—organizations’ digital footprints are growing at unprecedented rates. This exp...

Compelling benefits, such as flexible capacity adjustments, rapid access to innovative features and capabilities, CAPEX avoidance, and ability to outsource routine solution management to an expert third party, will drive a steady shift to cloud communications services over the forecast period. Communications upgrades are increasingly a key part of ...

Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...

Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The indu...