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This Frost & Sullivan study surveys the online video platform (OVP) market, which has become an increasingly critical enabler of all digital content. The study considers OVP providers that support enterprises, brands, and organizations to inject video into their websites, apps, and other online properties and leverage audience data for additional b...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

Frost & Sullivan anticipates Lockheed Martin to continue adding new capabilities to its security-centric portfolio, with a focus on providing a range of cybersecurity products aimed at the industrial control systems market. The acquisition of Industrial Defender in 2014, teamed with the creation of Lockheed Martin International in 2013, also indica...

The Frost & Sullivan report presents the concept of Zero Trust Architecture and best practices for CISOs. A Zero Trust Network (ZTN) is based on the basic principle of “never trust, always verify”. ZTN is a model or guiding design principle. It is an overall strategy and framework to prevent unauthorized access, contain breaches and reduce the r...

The traditional approach to global freight management in the logistics industry faces challenges at every step due to process delays, product theft, and spoilage, lack of supply chain visibility, and resource limitations. Missteps and uninformed decisions in supply chain and logistics operation create havoc and translate into damaged customer relat...

With supply chain issues dominating the news, Mobile Asset Management (MAM) solutions are gaining even more credibility and attention in the North American market. Each year, Frost & Sullivan examines the mobile asset management solution category, defining MAM as solutions that remotely locate, monitor, and manage moveable assets that are outside o...

With stiff competition in the telecommunications space, along with eroding margins due to the presence of Over-the-Top (OTT) participants providing communication services, operators have been looking for additional revenue streams to boost both their top line and bottom line. Realizing this, Frost & Sullivan has published a study documenting the ac...

Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

The average organization manages thousands of endpoints that have access to its corporate network. These endpoints are the most vulnerable and exploited part of any network. Endpoint security includes host-based software products that secure computing devices, such as laptops, desktops, tablets, servers, and smartphones, from malware, cyberattacks,...