Search results for: 'Agentic AI in Service Automation Unlocking Efficiency and Personalization'

The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...

The Indian PPE industry generated $2,345.6 million in revenue in 2023. The market is expected to witness high growth owing to the strong performance of the end-use industries and the increase in safety awareness among end customers. The lucrative prospects of the PPE industry in India are leading global PPE manufacturers to consider entering the ma...

The manufacturing sector is one of the foundations of the Indian economy. It is imperative that India invests in emerging technologies and research for the growth of the factories of the future. The Indian government has been prompt in realizing the importance and value addition of manufacturing to India and have unlocked several investments to sus...

The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

The analysis assesses the influence of artificial intelligence in the homes and buildings industry, defining the role of AI across residential and commercial segments while explaining the opportunities for industry stakeholders. The primary aim is to analyze and highlight the prevailing and prospective AI applications, use cases, AI investments, an...

The circular economy for used electrical and electronic equipment (used EEE) in India is experiencing transformational growth as an expanding domestic electronics manufacturing industry, rapid digitalization, and shorter electronics replacement cycles intersect with a stricter policy environment and the rise of value-driven business models. The unr...

Generative artificial intelligence (GenAI) has gained attention as an emergent area of artificial intelligence in which machines autonomously create novel content similar to the input data on which they were trained. Powered by advanced algorithms and neural networks, GenAI creates images, text, music, and more. This ability has caught the attentio...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

As the post-COVID-19 scenario looms, traditional business models are undergoing rapid changes, and the need to innovate and expand the business model portfolio becomes essential to enable enterprise survival and growth. Multiple trends are driving the need for business model innovation, such as supply chains undergoing pandemic-induced transformati...