Search results for: 'radar'

Warehouse automation has moved from a discretionary capital project to a core operating capability. ASEAN operators are redesigning fulfillment networks around smaller orders, shorter delivery windows, broader stock keeping unit (SKU) ranges, and sharper demand volatility. Manual operations remain viable in selected low-volume facilities, but they ...

Cloud forms a critical part of the digital transformation efforts of enterprises worldwide. Cloud infrastructure, platforms, and applications extend the benefits of flexibility, scale, and cost to IT and business teams. Yet, year after year, we find that organizations report managing costs in the public cloud as a major challenge. Consequently, int...

13 Apr 2020  |  North America  |  Frost Radar

FROST RADAR™: Global Mobility-as-a-Service Market, 2020

Benchmarking Future Growth Potential

Infographics

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New mobility services such as carsharing, bikesharing, ridesharing, ride hailing, and demand-responsive transit (DRT) have brought the concept of shared mobility to the center stage. Environmental concerns, congestion, lack of parking, vertical expansion in most emerging cities, and smart city initiatives have propelled a revolution from single-occ...

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

The explosive growth of enterprise mobility and bring your own device technologies is putting immense pressure on IT teams to monitor and control cloud application usage, fueling the growth of cloud access security broker (CASB) solutions. A CASB is a security platform that resides between cloud service users and cloud apps to monitor all activitie...

The Indian logistics industry is in the midst of a transformation as manufacturers and shippers look for ways to cut costs by reducing supply chain waste and the dependence on manpower. Logistics often is a target for efficiency improvements: customers are demanding more personalized services with a focus on speed and cost. In the past 5 years, l...

Advancements in next-generation mobile network technologies and devices have accelerated the growth of innovative mobile applications, fundamentally changing the way we live, communicate, conduct business, consume content, and interact. Aggressive capital investments in these technologies, including 5G networks, will further expedite market growth....