Search results for: 'application enablement platform iot'

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...

This research service provides an overview on Artificial Intelligence (AI) applications in the Asia-Pacific (APAC) market. It also includes an analysis of the different roles played by AI service providers and identifies the strategic imperatives for growth opportunities in this space. Artificial Intelligence is increasingly penetrating into all a...

New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

The Chinese contact center application market grew by 1.8% in 2017 and registered market revenue of $107.1 million. The market is forecast to grow at a CAGR of 3.5% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indo...

22 Jul 2019  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2024

Traditional Core Application Segments Decline. Focus on Advanced Applications for Growth

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Key Issues Addressed

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $636.6 million in 2017 to $701.0 million by 2024, at a Compound Annual Growth Rate (CAGR) of 1.4%. The research service covers the contact center application markets in 14 APAC countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Ze...

Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....

In 2018, the retail IoT market in Asia-Pacific generated a revenue of $1.72 billion, and it is anticipated to grow at a compound annual growth rate of 24.8Percentage from 2018 to 2025 to reach $10.00 billion in 2025. This growth insight discusses market size in terms of spending across key application areas such as WiFi-based analytics, video and o...