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This study presents an assessment of the plastics industry in MEASA in 2021 and evaluates its future prospects. The current size of the plastics industry in the region is assessed by factors such as end-use sector growth, substitution potential, political, socioeconomic, regulatory, environmental, raw material trends, and technology adoption. These...

The global leasing industry is entering a pivotal decade as electrification, innovative financing models, and a more integrated fleet management ecosystem fundamentally reshape the future of mobility finance. By 2035, battery electric vehicles (BEVs) will dominate new fleet acquisitions in most mature markets, pushing leasing providers to redesign ...

The study aims to understand the overall structure of the Chinese light vehicle leasing and rental market, which has witnessed substantial growth, fueled by the increasing demand for mobility solutions and leasing's benefits, such as reduced capital expenditure and flexible contracts. However, the market remains highly fragmented, with intense comp...

Organizations face enormous pressure and challenges to proactively respond to new and various threats from exponentially growing data. The increasing use of generative AI and machine learning as a part of the digitalization trend across the industry has resulted in an overwhelming volume of data for personnel to manage underneath security measures....

The regulatory technology market in life sciences has, over the last five years, quietly transformed from a back-office category dominated by document repositories and submission publishing tools to one of the most consequential software segments serving the pharmaceutical, biotech, and medical device industries. What started in the late 1990s as a...

This research service provides a comprehensive analysis of the chemical recycling of plastic packaging market. Chemical recycling is an important complementary solution to the well-established mechanical recycling of plastic packaging, enabling the processing of hard-to-recycle, mixed, and contaminated plastic waste. Chemical recycling offers a muc...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

The impact of the digital revolution continues to disrupt the healthcare industry. This includes evolving digital technological capabilities, new business models and marketing approaches, the healthcare consumerism trend, the changing regulatory environment, and competitive threats from new market entrants, such as digital-native companies—particul...