Search results for: 'keep a client'

The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Artificial intelligence, Augmented Reality, Virtual Reality, Generative AI, Machine Learning Models, and Robotics Process Automation. These technologies empower users to devote their efforts to higher-value activities by auto...

The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...

This study provides forecasts for the Asia Pacific (APAC) customer experience (CX) management market from 2023 to 2030. CX has become a prominent competitive differentiator in the digital age as customers increasingly expect memorable experiences that make them feel valued and appreciated. Organizations that understand customer sentiment and future...

23 Mar 2020  |  North America  |  Market Research

United States Environmental PFAS Treatment Market, Forecast to 2024

Demand Soaring for Sample Testing and Site Assessment to Quantify the Challenge

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Per- and polyfluoroalkyl substances (PFAS) contamination poses a significant and growing challenge across the United States. For decades, these substances have been included in many everyday products due to their non-stick, anti-flammable, and water-repellent properties. This is despite industrial knowledge that these chemical substances do not nat...

Cybersecurity compliance and guidance are key initiatives driving the Greater China managed security services (MSS) market. Local governments have placed more emphasis on cybersecurity, thereby raising awareness among both public and private sector enterprises in the region. In the face of tightening regulations, enterprises are increasingly seekin...

30 Apr 2020  |  Global  |  Market Research

Global Managed Detection and Response Market, Forecast to 2024

Attack Complexity will Drive Growth of MDR Services

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The managed detection and response (MDR) market generated $893.8 million in 2019; it is set to grow at a CAGR of 16.4% and reach $1,907.9 million by 2024. With the increasing number and complexity of threats, the internal management of information security has become increasingly laborious and costly. In this context, outsourcing should be vi...

A future mobility landscape characterized by zero road fatalities is a top goal pursued by legislators, automotive suppliers, and original equipment manufacturers (OEMs) across the globe. To achieve this vision, automotive companies are exploring advanced driver assistance systems (ADAS) to complement their vehicle lineups’ active safety portfolios...

28 Sep 2021  |  North America  |  Market Research

Global Defense Training & Simulation Growth Opportunities

New Product Development Through Disruptive Technologies will Come from Commercial Companies as They Increasingly Enter the Market

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The training and simulation market will continue to grow and evolve as governments move away from a reliance on live training towards greater adoption of virtual and constructive systems. The training and simulation market has been resilient in the face of the challenges brought about by the COVID-19 pandemic. While the need for social distancing l...