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This Frost & Sullivan analysis examines the technological and industrial landscape of sustainable manufacturing for flexible electronics. It reviews the top 10 technologies and trends, assessing their relevance, maturity, and potential to enable environmentally responsible, high-efficiency production. It explores how these technologies can reduce m...

This Frost Radar™ assesses how security information and event management (SIEM) has evolved from log management to a cloud-native, AI-driven security operations platform. It benchmarks vendors on innovation and growth, highlighting the shift toward unified telemetry, embedded user and entity behavior analytics, and security orchestration, automatio...

As artificial intelligence (AI) moves from experimentation to enterprise deployment, growth is no longer limited by access to models. It is increasingly shaped by how well organizations can scale, govern, and monetize AI in real operating environments. The AI technologies and platforms market is entering a phase where economics, trust, regulation, ...

The rapid adoption of cloud computing, microservices, and AI has drastically increased the number of machine identities and secrets that organizations must manage. These secrets are fundamental to enabling secure authentication and authorization between workloads, applications, and third-party services operating across a wide range of environments,...

The North American carrier Ethernet services market is in the mature stage of its lifecycle, with revenue growth under pressure from price compression, market saturation, and the broader adoption of SD-WAN using multiple underlay technologies. Providers interviewed for this analysis identified 1 Gbps and 10 Gbps as the most commonly requested Ether...

The transition to software-defined vehicles, centralized compute platforms, OTA updates, and connected services is significantly increasing software complexity and attack surface exposure. Continuous asset visibility, vulnerability management, software supply chain security, and secure-by-design engineering are becoming essential capabilities throu...

A digital biomarker refers to measurable data about physiological functions or behaviors collected through digital devices and technologies, such as wearables, implants, ingestible sensors, smartphones, and mobile applications. These biomarkers provide continuous, real-time insights into an individual’s health status and are used to monitor normal ...

Banking and financial services are entering a new phase of transformation as AI evolves from a supporting tool into an autonomous enterprise capability. This outlook examines six interconnected opportunities: agentic AI for autonomous operations, real-time AI auditing, regulatory intelligence and compliance orchestration, behavioral fraud analytics...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...