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The upstream oil and gas industry is increasingly focused on cutting costs and improving recovery rates through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the upstream industry identify solution providers with specific solutions to industry challenges. The Start-Up Tracker provides a ric...

This research service includes market sizing for 2019 and six-year forecasts for all services in the Mexican telecommunication services market. The scope of this research service includes: • Fixed telephony: Local and international long distance • Mobile telephony: Voice and data • Broadband Internet: ADSL, cable modem, and FTTH technologies)...

The residential battery storage market will continue its recent trajectory of strong growth, with global revenues increasing from $3.05 billion in 2021 to reach $8.11 billion in 2030. High electricity prices, declines in feed-in tariffs and net metering payments, and continued declines in lithium-ion battery prices and associated components are the...

Silicones find an increasing number of applications across a diverse set of industry sectors due to their functional benefits and emerging trends in key end-use industries. These industries are industrial processes, construction, personal care, special systems, transportation, electronics, energy, and medical. The rising need for innovative for...

The Southeast Asia (SEA) facility management (FM) market is growing, supported by the high construction and renovation activity in the region due to the rapid urbanization and the expansion of smart buildings. The adoption of advanced technologies in building services is also witnessing rapid growth. In addition, government regulations for energy e...

Wood coatings offer significant functional advantages to end-users, such as augmented durability, superior aesthetics, UV- and fire-resistance, and easy-to-clean characteristics, which drives demand growth. In addition, the global construction sector and the respective end-use industry growth will contribute to market expansion during the next few ...

Construction chemicals are a mixture of substances (in liquid, paste, or powder form) that are used to increase productivity and performance and boost the functionality of construction materials. The scope of this study is confined to concrete and mortar admixtures, waterproofing chemicals, tile adhesives and grout, and concrete repair. The market ...

Powder coatings are used in electrical appliances, transportation, architectural, furniture, industrial, pipeline, and agricultural, construction, and mining equipment (ACME) end-use industry applications. Powder coatings demonstrate an increasing preference over conventional liquid paints and other coating types in several applications, driving de...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...