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The accelerating transition to net-zero emissions and demand for high-efficiency renewable energy are driving the need for photovoltaic technologies that surpass the performance limits of conventional crystalline silicon solar cells. As single-junction crystalline silicon solar cells approach their practical efficiency limits, perovskite-silicon ta...

Pipelines are mainly used to transport and distribute oil, gas, fuels, chemicals, and water in end-applications including oil and gas, mining, fuel stations, automotive and transportation, construction, and manufacturing. Amongst the various modes available for transporting materials, pipelines have proven to be the most cost-effective and efficien...

Hospitals are under extreme pressure to reduce or cut costs and become more profitable. Operating rooms (ORs) drive approximately 60% of revenue in the average hospital. The most critical hospital issues entail finding new methods to reduce human errors and improve efficiency and quality of surgical care. New technology is now available to help hos...

Customer Transformation Journeys (CTJs) explore how organizations address business and security challenges through a provider’s solutions and services. Based on customer experiences, CTJs detail the initial pain points, deployment approach, operational impact, measurable outcomes, and broader lessons for decision-makers evaluating similar transform...

Global economic activity in 2026 is set against a backdrop of moderating growth, persistent tariff pressures, and geopolitical volatility. While global GDP growth is forecast to ease from 3.2% in 2025 to 3.0% in 2026, supply chain realignment and sustained fiscal spending will create critical growth avenues in AI, defense, critical minerals, and re...

Network services are at the forefront of reshaping our digital landscape, evolving beyond traditional connectivity into multifaceted solutions that drive business innovation and sustainability. This Frost & Sullivan report identifies 10 key trends influencing the future of network services. The integration of converged security offerings is becomin...

30 May 2024  |  Global  |  Customer Research

Growth Opportunities in the Enterprise Telephony Market, 2024

Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?

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Frost & Sullivan s 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Current communications and collaboration technology adoption rates and future adoption plans Demand for private branch exchange (PBX) and cloud/mobile PBX functionality Evolution of enterprise telepho...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

The unified communications and collaboration (UC&C) landscape is undergoing a period of rapid evolution, driven by technological advancements, shifting business needs, and the growing prevalence of remote and hybrid work arrangements. As organizations seek to enhance communication and collaboration efficiencies, a set of strategic imperatives has e...