Search results for: 'fa0e digitization'

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to CloudOps, Apache Spark, DevSecOps, AI, Cloud Data Services, Carbon accounting, NVMe, Neural Network, Deep Learning & SAASITCC TOE’s mission is to investigate emerging wireless communication and computing technology areas incl...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in Behavioural Analytics-based Cloud Protection, Email Authentication, Cloud-native Security Observability, Cloud-based Identity Security, Edge Security, Cloud Threat Protection, and Digital Healthcare Security.Cyber Security TOE’s mi...

03 Apr 2018  |  Asia Pacific  |  Market Outlook

Asia-Pacific Healthcare Outlook, 2018

The Year of Digital Innovation in Asia-Pacific

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The healthcare industry in Asia-Pacific (APAC) is expected to grow at 12.5% in 2018, making it one of the fastest growing regions in the world, as the global healthcare economy averages an annual growth rate of 4.8%. This positive growth is fuelled by increasing adoption of technology, innovative healthcare access programs, and delivery of care out...

The Internet of Things (IoT) is thought to be the next revolution of the digital world, but some think that this revolution is already here. A trustable ecosystem will be the key to driving success in IoT. Smart objects will have autonomy and IoT security and privacy solutions will have to create a similar approach to detect, react to, and remove p...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores transformative innovations reshaping enterprise digital infrastructure. It showcases advancements across cloud-native platforms, edge computing, AI, and immersive technologies. Highlighted solutions include a unified edge management system streamlin...

Flexible generation capacity and storage are key elements of the energy transition and the continued expansion of intermittent renewable energy (RE) because they offer unparalleled flexibility to optimally deliver energy and ancillary services. Frost & Sullivan forecasts global grid-scale battery energy storage systems (BESS) to experience rapid ex...

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...