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This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to CloudOps, Apache Spark, DevSecOps, AI, Cloud Data Services, Carbon accounting, NVMe, Neural Network, Deep Learning & SAASITCC TOE’s mission is to investigate emerging wireless communication and computing technology areas incl...

This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...

The naval EO/IR domain will continue to grow and evolve, with countries implementing naval modernization and forcing expansion programs as global tensions rise and as neglected fleets reach their expected end-of-life dates. The need for modern and more capable multi-role fleets comes as European and North American navies become involved within the ...

In future conflicts, it will be essential for warfighters to maintain a robust and data-driven operational decision-making process. Supporting this capability, artificial intelligence (AI) is critical to enabling action at the speed of the digital battlespace, which will be far faster than the human ability to process and act on data. Practically, ...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in Zero-Trust, Edge Security, Cryptographic Authentication, Threat Detection, Data Security, Threat Intelligence Solutions. Artificial Intelligence is elevating these solutions to provide robust security.Cyber Security TOE’s mission i...

Frost & Sullivan has recognized remote patient monitoring as one of the top 5 trends in digital health investments. This report addresses how the Internet of Medical Things (IoMT) market offers significant growth opportunities in remote patient monitoring for all healthcare stakeholders and leading information and communication technology (ICT) com...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

Workplace management is evolving from a support function into a strategic operating discipline shaped by hybrid work, cost pressure, sustainability requirements, and rising expectations for performance and experience. Organizations are increasingly deploying AI-driven workplace intelligence, optimizing portfolios and operating costs, and embedding ...