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More than 6,000 molecules are currently in clinical development across the pharmaceutical research and development (R&D) landscape, with more than 11,000 in the preclinical phase. The industry is witnessing the growth of small- to mid-segment pharma/biotech players making significant contributions to drug discovery and development pipelines. Across...

The Internet of Things (IoT) is a complex ecosystem that integrates Information Technology (IT) with Operational Technology (OT) to generate data that can be analysed to increase revenues and improve business productivity. The IoT has moved from the machine-to-machine (M2M) era in which monitoring an asset was the main objective to sensing, gatheri...

13 Apr 2020  |  North America  |  Frost Radar

FROST RADAR™: Global Mobility-as-a-Service Market, 2020

Benchmarking Future Growth Potential

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New mobility services such as carsharing, bikesharing, ridesharing, ride hailing, and demand-responsive transit (DRT) have brought the concept of shared mobility to the center stage. Environmental concerns, congestion, lack of parking, vertical expansion in most emerging cities, and smart city initiatives have propelled a revolution from single-occ...

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

While the internet of things (IoT) is important to organizations aiming to generate operational efficiency, drive new revenue streams, or improve customer experience, companies struggle to implement IoT projects because of challenges related to connecting operational infrastructure and legacy IT infrastructure, choosing the best connectivity protoc...

The COVID-19 pandemic accelerated digitalization in buildings. Driven by increasing demand for energy-efficient and sustainable buildings, the global Internet of Things (IoT) and artificial intelligence (AI)-based building automation systems (BAS) market is rapidly growing and holds the key to optimizing building performance, reducing energy consum...

Cloud computing has quickly become integral to many organizations business operations. These organizations have utilized the cloud to drive digital transformation initiatives and improve operational efficiency and productivity rates, among other purposes. Their use of the cloud has also unlocked new technologies, among them, containers and Kuberne...