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23 Dec 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
A Benchmarking System to Spark Companies to Action ‒ Innovation That Fuels New Deal Flow and Growth Pipelines
Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution. Incre...
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30 Dec 2022  |  Global  |  Tracker
Global Video Conferencing Devices Market, Forecast to 2027
Q1-Q3 2022 Update
The $3.58 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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17 Apr 2023  |  Global  |  Market Research
Global Network Access Control Market Growth Opportunities
Transformational Growth Powered by Cloud Adoption and Zero-trust Security Measures
With digital transformation and organizations transitioning to the cloud, network access control (NAC) solutions have moved from strengthening an organization’s internal infrastructure security to supporting unique policies on how and when endpoints connect to networks. NAC products and services offer visibility into and control over endpoints atte...
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16 Aug 2023  |  North America  |  Market Research
North American Electric Truck Servicing Aftermarket Competitive Benchmarking
OE Suppliers and Electrification Service Providers to Pursue Strategic Partnering and New Business Models to Ensure Greater RoI and Margin
This competitive benchmarking focuses on the growth of the electric truck market in North America and its aftermarket service opportunities. The study provides information on key OEMs and non-OEMs and their electric truck service strategies. Opportunity size is determined by forecasting the number of LD, MD, and HD trucks on the road and the averag...
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28 Aug 2023  |  North America  |  Market Research
NATO Members’ Defense Growth Opportunities—2023
Transformative Growth, Ramifications, and Implications from the Russo-Ukrainian War
As heavy clashes between Russian armed forces and the Ukraine military are generating continued stagnation on the battlefield, the Russo-Ukrainian war has come to a crossroad: though Ukrainian offensive efforts are currently challenged and the Russian side suffers heavy losses and lack of progress on ground armored maneuvers, the NATO alliance is s...
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30 Aug 2023  |  Global  |  Market Research
Global Lighting Digital Service Growth Opportunities
Energy Efficiency and Sustainability Goals to Drive Lighting Digital Services’ Future Growth Potential
This Frost & Sullivan study explores the lighting industry's dynamic landscape, with a focus on the adoption of digital technologies to revolutionize lighting systems for built environments. Frost & Sullivan estimates the market to grow at a compound annual growth rate (CAGR) of 18.4% between 2022 and 2028. The escalating global demand for energy-...
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27 Sep 2023  |  Global  |  Frost Radar
Frost Radar™: Terabit Ethernet Testing Solutions, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan estimates that the global terabit Ethernet (TbE) testing solutions market was valued at nearly $113.5 million in 2022 and will experience a compound annual growth rate exceeding 27.5% from 2022 to 2027. TbE has a speed of more than 100Gbps; in the Ethernet landscape, the mention of TbE is just laying the foundation for developing t...
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13 Dec 2023  |  North America  |  Market Research
Growth Opportunities in Low-power Wide Area Networks
Integration of LPWAN Standards and Hybrid Terrestrial and Non-terrestrial Networks Boost Future Growth Potential
The low-power wide area network (LPWAN) market is in a growth stage, with network operators collaborating to establish LPWAN standard convergence. While some LPWAN providers are arranging deals to combine LoRaWAN with Sigfox in their connectivity offerings, others are integrating proprietary LPWAN with cellular LPWAN. LPWAN providers are also ...
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20 Dec 2023  |  Europe  |  Market Research
Growth Opportunities for Ride-Hailing Operators in Europe
Gross Market Value to Exceed $56 Billion by the End of 2030
The European ride-hailing market is rapidly evolving, shaped by technological advancements, changing consumer preferences, and regulatory dynamics. While Uber and Bolt are the formidable players, local and regional competitors such as FreeNow, Cabify, inDrive, Yango Ride, Heetch, and Blacklane have their own strengths and specific regions of operat...
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