Search results for: 'case study m&a'

The healthcare industry has been adapting to changes induced by the COVID-19 pandemic. Medtech, for its part, has been pursuing mergers and acquisitions (M&As) to implement reforms and help the industry recover. Companies in the traditional clinical segments in medtech, such as orthopedics, cardiology, ear, nose, and throat (ENT), wound care, urolo...

Visibility as a service (VaaS) provides clear awareness of all relevant data points from connected devices, networks, cloud, infrastructure, applications, and databases. With the data gathered and analyzed, an entire system's performance can be optimized, maintained, and secured from all threats. The challenge with these monitoring solutions is th...

As part of Frost & Sullivan’s seven-nation Voice of the Enterprise Security Customer research survey, this cut of the data presents a detailed overview of the key trends, drivers, and preferences that shape European organizations’ cybersecurity strategies. Structured around eight main cybersecurity solution areas, the report provides specific insig...

Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...

While many cities claim to be in the process of becoming smart cities, most of their initiatives center on green concepts only. The goal of a smart city is to solve major problems through modern management and greater interaction between citizens and institutions to achieve a better quality of life. Frost & Sullivan has identified 8 parameters that...

As this study illustrates various internal and external challenges faced by fleet managers that require solutions to optimise cost and operations and at the same time improve customer service. Telematics is a powerful management tool that can support fleets in overcoming those challenges but in times of limited margins and economic slowdown, a sign...

This Frost & Sullivan study presents an assessment of the global construction plastics market in 2021 and its future growth prospects. It discusses the different tiers of the value chain and estimates volume and revenue for construction plastics. The study is primarily segmented into the five end-use segments where the following end products ar...

Ransomware has evolved into a top security concern for organizations, and the escalating number of attacks have validated the harmful impact this type of malware can cause across numerous sectors and industries. Cyber-attacks involving ransomware were originally viewed as a novelty that creative criminals came up with, but this type of malware atta...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...