Search results for: 'changes profitability study industrial identification 2014'

This research study analyses the Bangladesh diesel generator set market for the calendar year 2012 and uses insights from manufacturers, dealers, and end users to identify drivers and restraints for the market for the next 610 years. The study further analyzes the market segments based on kVA range, and their individual performance. Furthermore, i...

The homes and buildings industry recorded a robust 8.6% growth in 2022, driven by demand for facility management services, smart home devices, customer experience platforms, and construction management solutions. Increasing adoption of internet of things (IoT) and artificial intelligence (AI)-driven smart building solutions also contributed to the ...

Technological changes have led to the convergence of industries and the transformation of the business processes related to supply chain management. The need to improve logistics efficiency is being driven by the modernization of transportation infrastructure, changing consumer purchase patterns, and the emergence of new business models. With the d...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

Airlines are exploring new ways to increase their ancillary revenues and remain profitable. Analytics and digital programs that optimize inefficiencies are increasingly being trailed and implemented to attract customers and improve KPIs.--BEGIN PROMO--Research Scope This research service focuses on the competitive profiling of 17 global airline an...

The factbook on Industrial Couplings provides a detailed understanding on the total revenue generated in the couplings market. The base year for the study is 2021, and forecast years are from 2022 until 2026. The factbook breaks down revenue by 3 coupling types: mechanical flexible couplings, material flexible couplings, and fluid couplings. The st...

Silicones find an increasing number of applications across a diverse set of industry sectors due to their functional benefits and emerging trends in key end-use industries. These industries are industrial processes, construction, personal care, special systems, transportation, electronics, energy, and medical. The rising need for innovative for...