Search results for: 'integration platform as a service'

This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire custom...

Increasing focus by end-users on reliability and safety is expected to mobilise the industrial compressor services market. Repairs and maintenance activities have assumed greater significance post the 2008-09 economic recession, which diminished the capital expenditure for new projects. The impact of European Union sanctions (on account of the geo-...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven resolution, and proactive engagement, the platforms ...

Network services are at the forefront of reshaping our digital landscape, evolving beyond traditional connectivity into multifaceted solutions that drive business innovation and sustainability. This Frost & Sullivan report identifies 10 key trends influencing the future of network services. The integration of converged security offerings is becomin...

27 Oct 2017  |  Europe  |  Market Research

European Integrated Facility Management Market, Forecast to 2022

A New Era of Opportunity Driven by Service Integration, Energy Management, Business Productivity, Smart Technology, and Internationalisation

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The integrated facility management (IFM) market in Europe is the fastest growing segment of the overall facility management (FM) industry. It is growing at the expense of the single service and bundled service segments. Currently, integrated facility management is going through a state of transformation, which is driven by technology innovation, ne...

This Frost Radar analyzes online video platform (OVP) providers that offer services targeted at media and entertainment (M&E) use cases and customers. An OVP is a software-as-a-service (SaaS) that enables video content owners or holders to ingest, transcode, store, manage, protect, publish, syndicate, track, distribute, and monetize pieces of onli...

Energy is the world’s most dynamic industry in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. They also enable greenhouse gas reductions by integrating distributed energy resources such as solar rooftops,...

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

12 Jun 2023  |  Global  |  Technology Research

Industry Cloud Platforms: An End-to-end Specialized Solution

Data-driven Insights Boost the Industry Cloud Platform Growth Pipeline

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An industry cloud platform is designed to meet the specific needs of respective industries. It provides sector-specific solutions and services through the cloud, such as data analytics, machine learning, and asset management, to help organizations improve efficiency, reduce costs, and drive innovation. The adoption of industry cloud platforms is...