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The Vietnamese contact center applications market grew by 3.5% and generated $4.1 million in 2017. The market is forecast to see a CAGR of 4.7% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysi...

22 Jul 2019  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2024

Traditional Core Application Segments Decline. Focus on Advanced Applications for Growth

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $636.6 million in 2017 to $701.0 million by 2024, at a Compound Annual Growth Rate (CAGR) of 1.4%. The research service covers the contact center application markets in 14 APAC countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Ze...

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...

This analysis will evaluate the commercial aircraft fleet and MRO market in the United States in 2018. The market segmentation is based on multiple criteria including airlines, airframe and engine OEMs, aircraft types, aircraft models, modifications, as well as the type of MRO maintenance. This research highlights market trends along with technolog...

Diagnostics are central to healthcare, but not accessible to all. A 2020 Lancet study states that 47% of the global population has little to no access to accurate diagnostics, emphasizing the need for equitable distribution across geographies and containing procurement costs. The COVID-19 pandemic increased demand for personal protective equipment,...

The Chinese protective footwear market is at a growth stage. As the market has not been well-penetrated, it presents significant potential for growth. The Chinese market is highly fragmented with a large number of participants (>100). The top 3 participants together hold a combined total market share of 7% to 10%. Domestic manufacturers account for...

Warehousing accounts for 18% of the $12 trillion globally spent on logistics. Warehousing refers to the temporary storage of goods before they are distributed to the end user in the supply chain. The industry has evolved over the years from providing only storing goods to offering other value-added services such as picking and packing, sub-assembly...

Rigid plastics are well suited for packaging: they are lightweight, break- and shatter-proof, and easy on the pocket. They are used to make caps, closures, cups, and bottles, and other packaging items. Increasing demand from end-use industries such food and beverage and pharmaceuticals, consumer preferences for convenience, and new product and tech...

Advanced market maturity is resulting in a slower installed base and revenue growth because of slower adoption among more conservative buyers and net new seats representing a smaller percentage of the base. However, strong recognition of UCaaS benefits including improved operational agility, business continuity, and enhanced remote/hybrid workforce...