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06 Dec 2023  |  North America  |  Tracker
Customer Experience Outsourcing Services in North America, Forecast to 2029
Generative AI Brings New Opportunities for Differentiation
During the forecast period (2023 to 2029), the North American (NA) customer experience (CX) outsourcing services market is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised...
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22 Dec 2020  |  North America  |  Market Research
Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2026
Mature VoIP Services Take on a New Dynamic as Programmable Communications
The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...
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05 Jul 2024  |  Global  |  Customer Research
Voice of Customer Enterprise Network Access Services in Latin America
Businesses Prioritizing Network Access Flexibility Leading to Transformational Growth
In May and June 2023, Frost & Sullivan conducted a global survey of network decision makers to understand businesses perceptions and purchasing decisions regarding software-defined wide area network (SD-WAN) and secure access service edge (SASE). This report examines responses from Latin American (LATAM) businesses of various sizes across vertical...
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17 Feb 2021  |  Asia Pacific  |  Market Research
Demand for Advanced Functionality and Remote Working Capabilities Drives ANZ Hosted/Cloud Contact Center Market, Forecast to 2026
Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities for Hosted/Cloud Contact Centers
The ANZ contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ...
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04 Apr 2022  |  Global  |  Market Research
Global Infrastructure as-a-Service and Platform as-a-Service Growth Opportunities
IoT, AI, and 5G Drive Industry Convergence and New Waves of Public Cloud Adoption
The cloud Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) markets continue on their steady growth path, accelerated by the COVID-19 pandemic. This is partly due to cloud technology's proven effectiveness in powering digital transformation initiatives for enterprises of all sizes around the world. In addition, a solid cloud found...
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01 Apr 2015  |  Asia Pacific  |  Market Research
Analysis of Southeast Asian Pump Services Market
Focus on Increasing Plant Productivity and Efficiency across Industries Boosts Demand for Pump Services
The scope of the study includes pump services used in oil and gas, chemicals and petrochemicals, power generation, water and wastewater treatment, food and beverage, and other industries such as pharmaceuticals, pulp and paper, and metals and mining. Services include maintenance, repair, and overhaul (MRO), installation and commissioning (I&C), val...
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18 Jul 2012  |  Africa  |  Market Research
Managed Services Market in Nigeria and Kenya
Exploring Opportunities for Service Providers
Nigeria and Kenya's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure ...
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14 Nov 2022  |  Europe  |  Market Research
UK Building Services Growth Opportunities
Growth Strategies Pertaining to Sustainability and Digital-driven Services Crucial to Building Services Advancement
Building services focus on systems, structure, and operations in buildings that enable comfort and safety. These include renewal, repair, restoration, and upgrade of mechanical and electrical (M&E) services, fire safety and security (FSS), elevators (lifts) and escalators, energy systems, information and communications technology (ICT) networks, ro...
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08 Feb 2023  |  North America  |  Market Research
Growth Opportunities in the Global Cloud-based Medical Imaging Informatics Market, Forecast to 2026
Conventional Medical Imaging Informatics Shifts to AI-based Consolidated Solutions
Medical imaging informatics solution deployment is shifting from the on-premises model to a cloud-based infrastructure. The conventional on-premises model, which requires every enterprise to buy, operate, and maintain its own cumbersome IT infrastructure and solutions, proves unsustainable in the era of big data. It is also short-sighted given the ...
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19 Apr 2017  |  Global  |  Market Research
New Services Growth Opportunities in the T&M Market
Innovative Game Changers are Taking Initiatives to Implement Integrated Asset Management Services
Identifying growth opportunities in the test & measurement industry beyond the existing business could bring about changes in the competitive landscape. It is no longer test equipment vs. test equipment: Manufacturers cannot focus on hardware alone. Instead, the potential exists for an entirely new services model that focuses on platforms and the e...
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