Search results for: 'future+of+logistics'

Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2020 that centered on the state of their laboratories in 2020 and their expectations for 2021. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents year-ove...

The progressive digitalisation of the security eco system is substantially impacting security missions and traditional operating processes. Worldwide, security end-users are exploring and adopting new digital tools to tackle existing and upcoming threats in a more cost efficient way. Frost & Sullivan has identified four different trends disrupting ...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

13 Jun 2022  |  Global  |  Market Research

Global Social Video Growth Opportunities

A Rising Force in Social Media Catalyzes Platforms to Rethink Monetization Strategies

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Social videos are short recordings (between 15 seconds and 3 minutes) designed specifically for social media platforms. Social videos primarily serve to drive viewer engagement through interactions such as comments, reactions, likes, or dislikes. Individual users and businesses can create social videos. These videos are frequently only suitable for...

The global smart cards market (contact, contactless, hybrid, and dual-interface cards) is highly competitive. Manufacturers are adding features such as biometric security and looking to expand into the emerging sectors Internet of Things and eSIM spaces. The market is vast and mature, and the top 5 market participants are leaders across one or more...

New and used vehicles can be purchased in a variety of ways in North America, whether through franchised car dealerships, original equipment manufacturer (OEM) agency sales channels, or third-party online marketplaces. The need for an online marketplace came into focus in the early months of the COVID-19 pandemic as many companies selling cars did ...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

This research service consists of the Asia Pacific market chapter and 10 individual country chapters that provides an in-depth study of the drivers and restraints, as well as the influences of various industry players on the Premium Content market in Asia Pacific. The study outlines the most popular premium content segments and provides indicators ...