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With the framing of stringent emission norms and strong regulatory push, the automotive industry is fully prepared to shift toward electric powertrains. Although automakers have been investing in various alternative powertrain technologies to achieve low/zero emission, Electric Vehicles (EV) look promising for OEMs. They and battery manufacturers a...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

The COVID-19 pandemic led to the rapid scaling up of production activities in the pharmaceutical industry. An increase in the number of FDA approvals in biologics has further accelerated biopharmaceutical production, particularly in North America and Asia. With a boom in biopharmaceuticals anticipated in the next 5 to 7 years, the demand for single...

After a deep contraction in 2020, the global economy staged a strong recovery in 2021, aided by robust fiscal stimulus measures, a dovish monetary policy, and a nearly 50% full vaccination rate. While recovery is set to continue into 2022, geopolitical tensions, high inflationary pressures, supply-chain disruptions, and a projected tightening of gl...

22 Mar 2019  |  North America  |  Market Outlook

Global Automotive Aftermarket Outlook, 2019

Global Automotive Aftermarket Demand Expected to Increase by 4.2% During 2019; China and India Expected to Offset the Slowdown in Developed Markets

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The global automotive aftermarket revenues will rise during 2019, buoyed by the growth in developing markets, unravelling new opportunities for passenger car and light truck parts and service providers, especially in the emerging markets. This research compiles findings from various deliverable published by Frost & Sullivan Mobility Team over the p...

26 Sep 2019  |  North America  |  Market Research

US DoD C4ISR Market, Forecast to 2024

Continuing Standardization and Qualitative Improvement Efforts by Expanding and Adopting More Innovative Commercial Technology

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This research service focuses on the US Department of Defense (DoD) command, control, communications, computers, intelligence, surveillance, and reconnaissance (C4ISR) budget spending. An analysis of research, development, test, and evaluation (RDT&E); procurement; operations and maintenance (O&M); and a variety of services are included in this stu...

Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2019 that centered around the state of their laboratories in 2019 and their expectations for 2020. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents year-o...

Organizations and individuals lease flexible workspaces for periods shorter than traditional business office leases, including month-to-month rolling rentals, 12–24-month contracts, or personally tailored arrangements to meet the tenant’s needs. Opportunities for flexible workspaces focus on property services and ICT solutions and services. The ...

During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...