Search results for: 'mega technology'

The neonatal care industry is shifting its focus to providing family-centric and developmental care to neonates. Neonatal Intensive Care Units (NICUs) are looking at reducing neonatal stress, such as noise and intense light, to provide complete holistic care for neonates. Wireless capabilities and portability are the new features in neonatal care d...

Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...

Solar PV is the most advantageous of renewable power sources. In most parts of the world, light is abundant throughout the year, and solar PV is a low-investment, minimal-maintenance option. Unlike wind farms that require extensive land, resource optimization is possible with solar PV. In addition, developers can execute projects in as quickly as 3...

Onshore wind energy involves the harvesting of wind power from wind turbines set up on land. Its growing popularity as a means to meet country-specific clean energy targets along with strong regulatory support are driving industry growth globally. Corporate interest in procuring wind power to meet renewable energy goals as well as falling wind turb...

The global optical time domain reflectometer (OTDR) market registered revenues of about $200 million in 2019, growing at an average rate of 9% year-on-year. The objective of this Radar is to identify the key companies, their success factors, and opportunities for growth. The study compares different companies on a Growth Index and Innovation Index....

This study presents an assessment of the global coating additives market. It considers volume shipments and revenue generated from additives used in coating applications between 2018 and 2028. The total market is segmented into rheology modifiers; wetting, dispersing, and levelling agents; foam control agents; biocides; and others (a wide range of ...

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

This is an in-depth analysis of the top 15 growth and innovation leaders in the global content delivery network (CDN) market. Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations tha...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

Infographics

×

Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...