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Improving customer experience (CX) ranks as the top corporate objective for the third year, followed closely by improving brand equity. Customer relationships are top of mind for manufacturers in 2022 as maintaining brand loyalty becomes increasingly complex, with the world quickly moving to digital channels. Companies are shifting from remote w...

This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

24 Jan 2023  |  North America  |  Market Research

US Healthcare Claims Management Growth Opportunities

Intelligent Tools to Automate Payer and Provider Functions Will Boost Efficiency and Deliver a Digital Customer Experience

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The healthcare claims management industry is evolving. Changes include a shifting reimbursement landscape (for virtual care, urgent care, telehealth, and at-home care); a transition to new, value-based care models (e.g., population-based reimbursement and partial and full capitation payment); and disruption from big tech companies, big-box retailer...

The global microgrids market revenue is forecast to increase from $3.37 billion in 2022 to $8.00 billion in 2030. While North America is projected to remain the largest regional market over the forecast period, the Asian region is expected to outpace its growth. With a largely secure grid infrastructure, the European Union has limited microgrid dev...

02 Aug 2023  |  Global  |  Market Research

OEM Risk Mitigation Strategies for the Chip Shortage

The Chip Shortage Crisis has Permanently Impacted the Automotive Industry, Rendering it Wary of Supply Competition, and it is Rebalancing Global Automotive Chip Supply Chains

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Key Issues Addressed

The automotive industry is heavily reliant on semiconductor chips for various critical functions, including engine management, infotainment systems, and advanced driver-assistance systems (ADAS). However, the global shortage of semiconductor chips, which emerged in 2020 and continued into 2022, has severely impacted automotive original equipment ma...

India dominates the South Asian data center colocation services market, contributing about 90%. It will continue to dominate the region for a few years because of high demand from the hyperscale cloud segment, OTT participants, and content providers. The demand for hyperscale data center capacity has been growing because of enterprises moving their...

Buildings are becoming more energy-intensive and with features like electric vehicle charging adding to the existing load, the need to reduce energy consumption acquires an even greater importance. Energy saving and performance contracting (ESPC) is one way to achieve energy efficiency. In that sense, North America has been the second-largest marke...

The Frost Radar on the configure, price, quote (CPQ) software industry analyzes providers offering software solutions that allow businesses to simplify and automate the process of creating customized quotes for complex products or services and avoid costly errors. This Frost Radar plots 12 selected providers based on 10 growth and innovation ...

The healthcare landscape is experiencing a profound shift as it shifts away from traditional fee-for-service models toward value-based care. This transition emphasizes collaboration among healthcare stakeholders, fostering a patient-centric approach. The focus is not merely on the quantity of services delivered but also on the quality of care, enco...